Solutions Engineer

TrendMicro; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

TrendAI, the global AI security leader and Trend Micro unit, seeks a Solutions Engineer in Singapore to bridge Sales and pre-sales for TrendAI Next-Gen security solutions. You will guide customers, influence technical strategy, and own demonstrations to showcase product value.

You will collaborate with Sales to build customer relationships, train partners, and translate complex security concepts into actionable business outcomes.

Qualifications

• Min 6 years of presales/Solutions Engineering experience delivering security solutions.
• Strong knowledge of SOC operations, security analytics, cloud architectures, SASE, CASB, and Zero Trust.
• Experience with Microsoft O365, Azure, AWS; excellent English communication.

Responsibilities

• Understand the customer journey with the product and help the customer navigate it smoothly.
• Maintain a strong focus on Customer Success during onboarding and product experience.
• Serve as a pillar to train and enable the sales organization.
• Deliver engaging technical demonstrations highlighting TrendAI solution advantages and benefits
• Collaborate with Regional/Global Product Managers and Product Marketing Managers for up-to-date knowledge
• Increase partner and channel engagement through training and enablement
• Present complex technical issues in a clear, business-focused manner
• Develop relationships to influence customer technical strategy and outcomes
• Provide training to customers and prospects on TrendAI solutions
• Work with technical support to ensure ongoing customer health and quality of service
• Contribute to best practices, strategies, and documentation for efficiencies
• Engage in webinars, workshops, and industry events as a speaker/panelist
• Public speaking skills are valued and advantageous

Skills

Presales experience

Public speaking

Security architecture

Customer success mindset

Storytelling

Cloud knowledge

English communication

Tools

Microsoft O365

Azure

AWS

Job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly. The Solutions Engineer (SE) in Singapore, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a TrendAI product expert will guide customers and prospects in the selection and deployment of TrendAI Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.

PRIMIRY RESPONSIBILITY

• Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly
• Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
• A strong pillar to build and train sales organisation.
• You shall be an extremely good storyteller and help sales team to sell better and effectively
• Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
• Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
• Conduct routine update on the new product/ technology to the internal sales staff
• Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how
• Confidently deliver engaging technical demonstrations highlighting TrendAI products advantages and benefits via solid messaging, presentation skills and public speaking
• Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
• Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner
• Apply strong problem-solving skills to design solutions that solves the customer problems
• Developing close relationships to help influence the technical strategy of the customer
• Deliver training to customer and prospects about TrendAi solutions
• Working with company technical support personnel to ensure ongoing quality of support and customer health
• Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
• Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
• Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist.
• Very good public speaking skill will be added advantage to the role

EXPERIENCE

• Min 6 years of experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers
• Good understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.
• Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.
• Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage
• Good written and spoken communication skills in English
• A strong interest in all aspects of cybersecurity and a passion for customer security
• Good understanding of public cloud technologies such as AWS and Azure

TrendAI strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

#LI-Hybrid #LI-ZA1

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data. We embrace change, empower our people, and foster innovation in an increasingly connected world. Our diverse, multicultural workforce is at the heart of our global success. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. Explore working at TrendAI™ AI Fearlessly.