Senior Customer Service Officer/Internal Sales

GME Chemicals (S) Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Opportunities for growth

Job summary

GME Chemicals Singapore is seeking a Senior Customer Service Officer to oversee end-to-end order processing for Specialty Chemicals, working closely with Sales, Supply Chain, Logistics, and Finance to ensure timely delivery and accurate invoicing.

You will build strong relationships with key customers, generate quotations, manage orders, monitor stock, and support internal sales activities while maintaining compliance with AQMS and EMS requirements.

Qualifications

• Diploma-level education or equivalent.
• 1–3 years of customer service experience.
• Strong communication and interpersonal skills.
• Familiarity with SAP Business One preferred.
• Ability to work independently and manage time.

Responsibilities

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Generate quotations, provide them to customers, and follow up on order receipt in a timely manner.
• Review and process customer orders.
• Liaise with customers to clarify order discrepancies and confirm orders.
• Coordinate with Supply Chain Department for stock availability and delivery dates.
• Issue Purchase Orders to suppliers and monitor incoming shipments.
• Communicate with customers on estimated delivery dates and obtain customer acceptance.
• Initiate purchase or delivery arrangements as per documented procedures.
• Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate closely with the Logistics and Sales teams to meet customer delivery expectations.
• Support customers across the Performance Products and Polymer business segments, ensuring timely order fulfilment and compliance with quality requirements.
• Receive forecasts from customers and plan and maintain appropriate inventory levels.
• Analyze customer feedback and work with management to enhance service quality.
• Build and maintain strong relationships with key customers.
• Monitor and update price lists for the division’s products.
• Assist the Finance Department with invoice submission and payment follow-up.
• Support ad-hoc tasks such as generating sales reports.
• Ensure compliance with AS9120 and ISO 14001 requirements.

Skills

Customer service

Communication

Time management

Education

Diploma-level education or equivalent

Tools

SAP Business One

Job description

Job Title:

Senior Customer Service Officer/Internal Sales [Specialty Chemicals - Performance Products]

Location:

GME Chemicals Singapore

About GME Chemicals:

GME Chemicals is a top distributor of Specialty Chemicals, Polymers, and Life Science products, actively operating in seven Asian countries. As part of the Biesterfeld Group, we leverage advanced resources and expertise to better serve our customers. As we aim to grow and make a bigger impact, GME Chemicals Singapore is excited to welcome a Senior Customer Service Officer to our team. This role is essential to ensuring a seamless customer experience, supporting sales growth, and maintaining strong relationships with our customers by delivering timely, accurate, and reliable order and service support.

Job Purpose:

The Senior Customer Service Officer/Internal Sales at GME Chemicals Singapore will be responsible for managing the end-to-end customer order process, from quotation and order receipt through to delivery and payment follow-up. The role will work closely with customers, Sales, Supply Chain, Logistics, Finance, and suppliers to ensure timely order fulfilment, accurate information, and high levels of customer satisfaction. The role will also support internal sales activities, inventory planning, customer relationship management, and continuous improvement of business processes.

Job Description & Requirements

Responsibility and Authorities:

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Generate quotations, provide them to customers, and follow up on order receipt in a timely manner.
• Review and process customer orders.
• Liaise with customers to clarify order discrepancies and confirm orders.
• Coordinate with Supply Chain Department for stock availability and delivery dates.
• Issue Purchase Orders to suppliers and monitor incoming shipments.
• Communicate with customers on estimated delivery dates and obtain customer acceptance.
• Initiate purchase or delivery arrangements as per documented procedures.
• Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate closely with the Logistics and Sales teams to meet customer delivery expectations.
• Support customers across the Performance Products and Polymer business segments, including those in the aerospace and composites industries, ensuring timely order fulfilment and compliance with applicable quality requirements.
• Receive forecasts from customers and plan and maintain appropriate inventory levels.
• Analyse customer feedback and work with management to enhance service quality and improve business workflows.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met.
• Monitor and update price lists for the division’s products.
• Assist the Finance Department with invoice submission.
• Assist the Finance Department in following up on customer payments.
• Support ad-hoc tasks such as generating necessary sales reports.
• Ensure implementation and compliance with the requirements of the AS9120 Aerospace Quality Management System (AQMS) and ISO 14001 Environmental Management System (EMS).
• Ensure procedures, standards, and guidelines are followed and maintained.

Competency Requirements:

• Diploma-level education or equivalent.
• Proven experience in Customer Service, with at least 1–3 years of relevant experience.
• Strong understanding of customer service principles and practices, preferably in the polymer or related industry.
• Excellent communication and interpersonal skills, with the ability to manage challenging customer situations with diplomacy and professionalism.
• Proficiency in SAP Business One (SAP B1) preferred.
• Ability to work independently, prioritize tasks, and manage time effectively.

What We Offer:

• A dynamic and supportive work environment where you can grow your career.
• Competitive salary and benefits package.
• Opportunities to contribute to the expansion of a leading company in the chemical industry.

GME Chemicals is an equal opportunity employer, committed to diversity and inclusion.