Senior Corporate Client Services Lead, Group Tech & Ops

United Overseas Bank; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore is seeking a Senior Officer for Corporate Client Services within Group Tech & Operations. The role requires a Diploma or Degree and experience in banking or customer service, with a strong customer-centric mindset and excellent communication skills.

You will deliver high-quality service to corporate clients across multiple channels, handle enquiries, process requests, and ensure compliance and documentation.

Qualifications

• Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Strong customer-centric mindset.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.

Responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Respond to customer enquiries accurately and within committed service turnaround times.
• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.
• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.
• Maintain confidentiality of customer information and adhere to all compliance and control requirements.
• Educate customers on products, services, and self-service channels.
• Utilize banking systems and tools effectively.
• Meet productivity, quality, and service level targets.
• Participate in training and maintain current knowledge.
• Stay informed of industry developments and competitor offerings.

Skills

Communication skills

Analytical skills

Problem-solving

Customer focus

Education

Diploma or Degree in any discipline

Tools

Microsoft Office

Job description

United Overseas Bank Limited (UOB) in Singapore is seeking a Senior Officer for Corporate Client Services within Group Tech & Operations. The role requires a Diploma or Degree and experience in banking or customer service, with a strong customer-centric mindset and excellent communication skills.

You will deliver high-quality service to corporate clients across multiple channels, handle enquiries, process requests, and ensure compliance and documentation.