Senior Customer Revenue & Case Management Specialist

GlobalFoundries; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

GlobalFoundries in Singapore is seeking a Supply Chain Planner to partner with sales account managers and deliver revenue objectives. You will work as an individual contributor or manager, coordinating production and supply planning across the organization.

The role emphasizes building client relationships, applying case management best practices, and leveraging ERP/MRP systems to optimize service levels, forecast client needs, and ensure safe, efficient operations within a fast-paced

Qualifications

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Manufacturing Engineering, Business, Operations Management, or related field.
• 3 to 5 years of experience in Production Planning, Supply Planning, Manufacturing Planning, Production Control, or Supply Chain Operations.
• Experience in semiconductor, electronics manufacturing, high-tech manufacturing, or a fast-paced production environment preferred.
• Experience using ERP/MRP systems

Responsibilities

• Partners with sales account manager to focus on Company on revenue delivery
• Broaden and deepen the client relationship with accountability for client fulfillment of the tactical horizon
• Defines and implements case management best practices toto record service value and leverage SLAs to increase customer satisfaction.
• Provide knowledge database to enable scalability of service across client tiering.
• Provide insights to internal forecasting by understanding client market and forecast.
• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
• Work and collaborate on other projects and/or assignments as needed
• See description for career level for general proficiency levels pertaining to Job Complexity, Accountability, Relationship Focus, and Knowledge, Skills & Abilities. These proficiency levels apply to all career levels. Some requirements may vary locally.

Skills

Production planning

Supply chain

ERP/MRP experience

Semiconductor manufacturing

Education

Bachelor’s degree in SCM/IE/Business/Operations Management or related field

Tools

ERP/MRP systems

Job description

GlobalFoundries in Singapore is seeking a Supply Chain Planner to partner with sales account managers and deliver revenue objectives. You will work as an individual contributor or manager, coordinating production and supply planning across the organization.

The role emphasizes building client relationships, applying case management best practices, and leveraging ERP/MRP systems to optimize service levels, forecast client needs, and ensure safe, efficient operations within a fast-paced