Senior Communications Project Engineer

Aryan-Solutions-Pte.-Ltd.; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

Aryan-Solutions-Pte.-Ltd. seeks a senior telecommunications specialist with extensive experience in ALE technologies such as OmniPCX Enterprise, OmniVista, OpenTouch and Rainbow UCaaS/CPaaS.

You will design, configure and deploy complex contact center solutions and guide large-scale migrations. Ideal candidates bring 10+ years in customer-facing technical roles, strong SIP trunking knowledge, and familiarity with enterprise voice, UC&C and cloud transition models across government and enterprise

Qualifications

• Bachelor’s Degree in Telecommunications, Computer Science, Engineering, or related field.
• 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member).
• 10+ years of project implementation and customer technical support in enterprise Voice/VoIP (IP-PBX), Omni-channel CC, UC&C, Cloud Transition, SIP Trunks and 3rd party integrations.
• Strong understanding of government, public sector and enterprise standards and local regulatory requirements.

Responsibilities

• Design and deploy complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations).
• Provide deep architectural and technical configuration expertise across ALE portfolio.
• Lead customer engagements and support migrations in on-premise, private, public or hybrid cloud.
• Ensure security best practices in SIP trunking and network integrations.

Skills

ALE Mastery

Contact Center Design

Network & Security

SIP Trunks

UCaaS/CPaaS

VoIP Security

Education

Bachelor’s Degree in Telecommunications/CS/Engineering

Tools

OmniPCX Enterprise (OXE)

OmniVista

OpenTouch

Rainbow (UCaaS/CPaaS)

Job description

Technical Expertise

• ALE Mastery: Deep architectural and technical configuration knowledge of the Alcatel-Lucent Enterprise portfolio, specifically OmniPCX Enterprise (OXE), OmniVista, OpenTouch, and Rainbow (UCaaS/CPaaS).
• Contact Center Specialist: Proven experience in designing and deploying complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations).
• Network & Security: Strong understanding of SIP Trunking, SBCs, VoIP security protocols, and integration with 802.1x network and security environments.
• Certifications: ACFE (Alcatel-Lucent Certified Field Expert) level or equivalent is mandatory. ACSE (System Expert) level is highly preferred.

Requirements

• Education: Bachelor’s Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Overall Experience: 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member).
• Domain Expertise: 10+ years of project implementation and customer technical support experience in the implementation, integration and migration of:
• Enterprise Voice/VoIP (IP-PBX)
• Omni-channel Contact Centers (Voice, Email, Chat)
• Unified Communications & Collaboration (UC&C)
• Cloud Transition (Private, Public, and Hybrid Cloud models)
• SIP Trunks and 3rd Party Integrations
• Market Knowledge: Solid understanding of the Government, Public Sector and enterprise landscape, including local regulatory requirements and competitive vendor alternatives.