Senior Communications Project Engineer

ARYAN SOLUTIONS PTE. LTD.; Singapore; Presencial; SGD 180.000 - 280.000; Jornada completa

Descripción de la vacante

Aryan Solutions Pte. Ltd. seeks a Senior Technical Consultant to lead complex deployments of ALE/UC solutions. You will design and implement enterprise voice, contact center, and UC&C integrations, and guide customer teams through migrations.

The ideal candidate brings 10+ years in customer-facing roles, deep ALE knowledge, and ACFE certification. You will engage with government and enterprise clients in Singapore and coordinate cross-functional teams.

Formación

• Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field.
• 10+ years in customer-facing technical roles (Customer Engineering, Project Lead, or Senior Project Team member).
• 10+ years of project implementation and customer technical support in Enterprise Voice/VoIP, Omni-channel Contact Centers, UC&C, Cloud transitions, SIP Trunks and integrations.
• Solid understanding of Government, Public Sector and enterprise landscape including regulatory requirements.

Conocimientos

Customer-facing expertise

Project leadership

VoIP and UCaaS knowledge

Enterprise contact centers

Educación

Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field

Descripción del empleo

Technical Expertise

• ALE Mastery: Deep architectural and technical configuration knowledge of the Alcatel-Lucent Enterprise portfolio, specifically OmniPCX Enterprise (OXE), OmniVista, OpenTouch, and Rainbow (UCaaS/CPaaS).
• Contact Center Specialist: Proven experience in designing and deploying complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations).
• Network & Security: Strong understanding of SIP Trunking, SBCs, VoIP security protocols, and integration with 802.1x network and security environments.
• Certifications: ACFE (Alcatel-Lucent Certified Field Expert) level or equivalent is mandatory. ACSE (System Expert) level is highly preferred.

Requirements

• Education: Bachelor's Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Overall Experience: 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member).
• Domain Expertise: 10+ years of project implementation and customer technical support experience in the implementation, integration and migration of:
  Enterprise Voice/VoIP (IP-PBX)
  Omni-channel Contact Centers (Voice, Email, Chat)
  Unified Communications & Collaboration (UC&C)
  Cloud Transition (Private, Public, and Hybrid Cloud models)
  SIP Trunks and 3rd Party Integrations
• Market Knowledge: Solid understanding of the Government, Public Sector and enterprise landscape, including local regulatory requirements and competitive vendor alternatives.