Senior Commercial Operations Manager

FOKAI SHIP MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

FOKAI SHIP MANAGEMENT PTE. LTD. in Singapore seeks a seasoned International Shipping Operations Manager to lead the operation team, optimize workflows, and implement standardized risk control systems for voyage operations.

You will coordinate with commercial teams, manage cost control and negotiations, review data, ensure compliance with maritime regs, and drive profitability while maintaining high service levels across overseas voyages.

Qualifications

• Bachelor's degree or above in Shipping, International Trade, English or related majors.
• 4+ years of international shipping operation experience, including team management.
• Fluent English for overseas communication and cross-timezone work.
• Proficient in shipping ERP systems; experience with large ship-owning companies preferred.

Responsibilities

• Execute international shipping operation strategies and lead the operation team; optimize workflows.
• Oversee end-to-end voyage operations, resolve emergencies and coordinate overseas resources.
• Manage voyage cost control and fee negotiations; review data to improve profitability.
• Collaborate with the commercial team to support market development and client maintenance.
• Review voyage documents, settle freight and demurrage, and maintain ERP data accuracy.
• Stay updated on international maritime regulations and ensure compliance; assist with disputes and claims.
• Perform other strategic and system development tasks as assigned by management.

Skills

Cost control

Process optimization

Commercial collaboration

Risk prediction

Data review

Education

Bachelor's degree or above in Shipping/International Trade/English

Tools

ERP systems

Job description

Job Responsibilities

• 1. Execute international shipping operation strategies, manage, train and assess the operation team, optimize workflows, and establish standardized operation and risk control systems.
• 2. Oversee end-to-end international voyage operations, resolve operational emergencies, coordinate overseas resource docking, and ensure smooth vessel operations.
• 3. Manage full-scale voyage cost control and fee negotiation, review operational and financial data, optimize operational strategies, and improve overall business profitability.
• 4. Cooperate deeply with the commercial team to support market development, project implementation and key client maintenance, and provide operational data and professional decision-making suggestions.
• 5. Manage the review and filing of voyage documents, settle and collect freight and demurrage fees, maintain accurate ERP system data, and control financial risks.
• 6. Keep updated with international maritime regulations, ensure full business compliance, cooperate with the legal team to handle operational disputes and insurance claims, and implement proactive risk prevention measures.
• 7. Undertake other strategic, business upgrading and system development tasks assigned by management.

Job Requirements

• 1. Bachelor's degree or above in Shipping, International Trade, English or related majors, with proficient knowledge of end-to-end international shipping business and industry practices.
• 2. Over 4 years of international shipping operation experience including at least 1 year of team management experience, with solid capabilities in cost control, process optimization and commercial collaboration.
• 3. Fluent in English for independent overseas business communication, adaptable to cross-timezone work, with excellent stress resistance, data review and risk prediction capabilities.
• 4. Proficient in shipping ERP systems with high professional integrity; candidates with relevant working experience in large ship-owning companies are preferred.