Senior Commercial Operations Executive

ECCO CHINA WHOLESALE HOLDING (SINGAPORE) PTE. LTD.; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

ECCO CHINA WHOLESALE HOLDING (SINGAPORE) PTE. LTD. is seeking an Omnichannel Operations & Marketplace Management professional to oversee the seamless flow of orders across DAX, SAP, and 3PL, while coordinating between sales channels and IT.

You will develop Power BI dashboards, monitor order fulfilment, outages, and returns, and support stores and customer service teams across Singapore and Malaysia. The role requires collaboration with Retail Operations, E‑Commerce, Supply Chain, and IT to

Formación

• Diploma or Bachelor’s degree in Business, Information Systems, or Supply Chain.
• Power BI or SAP S/4HANA certification/experience is a plus.
• Experience in retail operations, omnichannel fulfilment, or logistics.
• Familiarity with SAP, DAX, or similar order management systems.
• Experience with Excel and basic data analysis; Power BI exposure preferred.

Responsabilidades

• Act as the primary liaison between sales channels and IT for DAX system functionality.
• Monitor end-to-end omnichannel order flow across fulfilment channels from DAX to SAP to 3PL.
• Generate and communicate reports on expired, cancelled, and pending orders.
• Guide stores in resolving DAX-related operational issues.
• Coordinate resolution of omnichannel customer service queries with Retail Ops.
• Manage third-party marketplace (3PM) order fulfilment processes.
• Monitor short-shipped and unsatisfiable orders in SAP; liaise with 3PL daily.
• Coordinate returns processing and reverse logistics.
• Provide backup support for customer service during peak periods.
• Identify opportunities to improve omnichannel workflows and system efficiency.

Conocimientos

Power BI

Excel

SAP

DAX

Data analysis

Stakeholder management

Logistics familiarity

Educación

Bachelor’s degree in Business

Diploma

Power BI certification

Herramientas

SAP S/4HANA

DAX

Descripción del empleo

Omnichannel Operations & Marketplace Management

• Manage and support DAX system functionality, acting as the key point of contact between sales channels and IT

• Monitor and track end-to-end omnichannel order flow across key fulfilment channels (e.g., Click & Collect, Click & Reserve, and home delivery) from DAX to SAP to 3PL, ensuring timely fulfilment and resolution of outstanding actions

• Generate reports on expired, cancelled, and pending orders, and communicate updates to relevant stakeholders

• Support and guide stores in resolving DAX-related operational issues

• Oversee and coordinate resolution of customer service queries related to omnichannel orders, liaising with Retail Operation team where required

• Manage third-party marketplace (3PM) order fulfilment processes

Operations & Order Fulfilment Management

• Monitor and manage short-shipped, unsatisfiable, and unpickable orders in SAP

• Liaise daily with 3PL partners on digital order issues, including cancellations, mis-picks, errors, and address updates

• Oversee and support daily processing of returns and reverse logistics activities

• Ensure timely resolution of operational issues affecting order fulfilment

• Provide backup support for customer service during peak periods or team absence

Data Analytics & Reporting (Power BI)

• Develop, maintain, and enhance dashboards and reports using Power BI

• Analyze operational data to identify bottlenecks in logistics, warehousing, and reverse logistics processes

• Provide insights to improve order fulfilment performance and operational efficiency
• Contribute to the development of reporting tools to track promotion performance and operational metrics

Stakeholder Collaboration

• Work closely with Retail Operations, E-Commerce, Supply Chain, Customer Service, and IT teams

• Coordinate with 3PL partners to ensure efficient order processing and issue resolution

• Communicate effectively with stakeholders across Singapore and Malaysia to ensure smoothoperations
  

Process Improvement & Systems

• Identify opportunities to improve omnichannel workflows and system efficiency

• Contribute to optimization of DAX, SAP, and reporting tools

• Contribute to continuous improvement initiatives in operations and fulfilment processes

• Monitor and resolve API data sync errors between marketplaces (Shopee/Lazada) and internal ERP systems to prevent stock overselling

Other Duties

• Perform additional duties as assigned, in line with business needs

  Education

• Diploma or Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field
• Certification or hands-on experience in Microsoft Power BI or SAP S/4HANA is an advantage

Experience

• Experience in retail operations, omnichannel fulfilment, or logistics is an advantage

• Familiarity with SAP, DAX, or similar order management systems is preferred

• Experience supporting omnichannel or marketplace operations is an advantage

• Experience with Excel and basic data analysis; exposure to Power BI is preferred