Senior Cloud TAM — Trusted Advisor & Growth

DeKalb County Economic Development Corporation (DCEDC); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Amazon Web Services (AWS) Singapore is seeking a Senior Technical Account Manager (ES - APJC-ASEAN) to guide customers in designing, building, operating and securing cloud environments, and to help them maximize value from AWS services.

You will partner with customers and cross-functional AWS teams to drive architectural reviews, cost optimization, incident management, and strategic workloads, while mentoring others and expanding cloud knowledge.

Responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions.

Job description

Amazon Web Services (AWS) Singapore is seeking a Senior Technical Account Manager (ES - APJC-ASEAN) to guide customers in designing, building, operating and securing cloud environments, and to help them maximize value from AWS services.

You will partner with customers and cross-functional AWS teams to drive architectural reviews, cost optimization, incident management, and strategic workloads, while mentoring others and expanding cloud knowledge.