Senior Cloud Operations Manager - Agile, AWS, ITIL

Dna Infotech Pte. Ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Dna Infotech Pte. Ltd in Singapore seeks a senior Cloud Operations Delivery lead to manage cross-functional delivery across AWS.

You will oversee operational projects, platform upgrades, and incident management while coordinating with DevOps, security, and platform teams. Applicants should have 12–15 years in IT with 6+ years in cloud/infra operations, strong ITIL knowledge, and hands-on experience with Agile, Scrum, and Kanban in production settings.

Qualifications

• 12–15 years in IT with at least 6 years in cloud/infrastructure operations delivery.
• Strong experience leading operations teams with Agile, Scrum, and Kanban.
• Solid understanding of ITIL service management processes.

Responsibilities

• Manage the delivery of operational projects across the AWS cloud environment.
• Plan and track platform upgrades, patching cycles, EKS/OS version upgrades, AMI refreshes, certificate renewals, and end-of-life remediation.
• Coordinate day-to-day priorities across cloud operations, DevOps, platform, and security teams.
• Ensure operational work is delivered on schedule with minimal disruption to production services.
• Run operations delivery using Agile practices, with Scrum for planned operational work and Kanban for BAU work streams.
• Track delivery using metrics such as throughput, cycle time, and backlog health.
• Align operations with ITIL processes covering incident, problem, change, and release management.
• Coordinate change windows, maintenance activities, and CAB submissions.
• Track SLAs, KPIs, and operational health metrics, and drive actions on recurring issues.

Job description

Dna Infotech Pte. Ltd in Singapore seeks a senior Cloud Operations Delivery lead to manage cross-functional delivery across AWS.

You will oversee operational projects, platform upgrades, and incident management while coordinating with DevOps, security, and platform teams. Applicants should have 12–15 years in IT with 6+ years in cloud/infra operations, strong ITIL knowledge, and hands-on experience with Agile, Scrum, and Kanban in production settings.