Project Manager (Cloud Operations)

Dna Infotech Pte. Ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Dna Infotech Pte. Ltd in Singapore seeks a senior Cloud Operations Delivery lead to manage cross-functional delivery across AWS.

You will oversee operational projects, platform upgrades, and incident management while coordinating with DevOps, security, and platform teams. Applicants should have 12–15 years in IT with 6+ years in cloud/infra operations, strong ITIL knowledge, and hands-on experience with Agile, Scrum, and Kanban in production settings.

Qualifications

• 12–15 years in IT with at least 6 years in cloud/infrastructure operations delivery.
• Strong experience leading operations teams with Agile, Scrum, and Kanban.
• Solid understanding of ITIL service management processes.

Responsibilities

• Manage the delivery of operational projects across the AWS cloud environment.
• Plan and track platform upgrades, patching cycles, EKS/OS version upgrades, AMI refreshes, certificate renewals, and end-of-life remediation.
• Coordinate day-to-day priorities across cloud operations, DevOps, platform, and security teams.
• Ensure operational work is delivered on schedule with minimal disruption to production services.
• Run operations delivery using Agile practices, with Scrum for planned operational work and Kanban for BAU work streams.
• Track delivery using metrics such as throughput, cycle time, and backlog health.
• Align operations with ITIL processes covering incident, problem, change, and release management.
• Coordinate change windows, maintenance activities, and CAB submissions.
• Track SLAs, KPIs, and operational health metrics, and drive actions on recurring issues.

Job description

Key Responsibilities

Cloud Operations Delivery

• Manage the delivery of operational projects and initiatives across the AWS cloud environment.
• Plan and track operational activities such as platform upgrades, patching cycles, EKS/OS version upgrades, AMI refreshes, certificate renewals, and end-of-life remediation.
• Coordinate day-to-day priorities across cloud operations, DevOps, platform, and security teams.
• Ensure operational work is delivered on schedule with minimal disruption to production services.

Agile, Scrum, and Kanban for Operations

• Run operations delivery using Agile practices, with Scrum for planned operational work and Kanban for continuous and BAU work streams.
• Facilitate sprint planning, stand-ups, reviews, and retrospectives for operations teams.
• Manage the operations backlog, balancing planned improvements, technical debt, and BAU requests.
• Track delivery using metrics such as throughput, cycle time, and backlog health.

Service Management and Operational Governance

• Align operations with ITIL processes covering incident, problem, change, and release management.
• Coordinate change windows, maintenance activities, and CAB submissions.
• Track SLAs, KPIs, and operational health metrics, and drive actions on recurring issues.
• Support major incident coordination and follow through on post-incident action items.

Operational Resilience and Compliance

• Plan and coordinate DR drills, backup restore tests, and business continuity exercises.
• Track remediation of audit findings, security vulnerabilities, and compliance gaps
• Ensure operational documentation such as runbooks and SOPs is maintained and current.

Continuous Improvement and Cost Optimization

• Drive operational improvement initiatives such as automation of manual tasks, monitoring enhancements, and toil reduction.
• Coordinate cloud cost optimization activities including rightsizing, Savings Plans reviews, and cleanup of unused resources.

Reporting and Vendor Coordination

• Provide regular operational status reports, dashboards, and service reviews.
• Coordinate with AWS, managed service providers, and third-party vendors on operational deliverables.

Technical Skills Required

• 12–15 years in IT, with at least 6 years managing cloud or infrastructure operations delivery.
• Strong experience running operations teams using Agile, Scrum, and Kanban.
• Solid understanding of ITIL service management processes.
• High-level understanding of AWS services and cloud operations (compute, networking, storage, monitoring, backup, security).
• Familiarity with DevOps, Infrastructure as Code, and container platforms at a conceptual level.
• Experience coordinating DR testing, patching, and upgrade programs in production environments.
• Proficiency in Jira, Confluence, and ServiceNow.

Good to Have

• Certified Scrum Master (CSM), PMI-ACP, or SAFe certification.
• ITIL v4 Foundation or higher.
• AWS Certified Cloud Practitioner or SysOps Administrator – Associate.
• Experience in government environments in Singapore.