Senior Client Success Manager

Morgan McKinley; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Morgan McKinley in Singapore seeks an experienced enterprise Customer Success Lead for a 12-month contract. You will own strategic adoption, define value roadmaps, and serve as the primary executive contact across client teams to drive measurable outcomes.

You will build relationships within large accounts, mobilize internal specialists, analyze usage metrics, and help clients refine digital strategies while identifying churn risks and guiding cross-functional teams.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 5–8+ years of solid technical familiarity with enterprise software in the digital marketing, content management, digital media, customer data, and personalized journey orchestration spaces.
• Proven track record leading large-scale program management initiatives across complex organizations.
• High level of executive presence with demonstrated experience presenting to C-level executives.
• Background in Customer Success, Key Account Management, or Business Consulting with measurable ROI outcomes.
• Strong analytical acumen linking organizational processes, people, and software to business results.
• Excellent organizational and prioritization skills for a fast-paced enterprise environment.
• Willingness to travel up to 25% as required by business needs.

Responsibilities

• Take direct ownership of the client’s strategic adoption and long-term value realization, establishing clear, measurable account success roadmaps tailored to their industry objectives.
• Serve as the primary executive contact throughout the client lifecycle, coordinating end-to-end communication across leadership teams and client units.
• Build a broad network of relationships within enterprise accounts to align software capabilities with organizational goals and tech strategies.
• Mobilize internal SME's and technical resources to guide clients along an engagement framework that measures and elevates performance.
• Analyze usage analytics and platform metrics to accelerate feature adoption and guide clients through digital maturity stages.
• Serve as a strategic advisor by sharing market insights and advanced platform use cases to refine clients' digital strategies.
• Detect churn risks early and work with internal teams to implement recovery plans.
• Channel client feedback and requirements back into product development and ecosystem teams.
• Contribute to Customer Success methodologies by documenting best practices to enhance service delivery.

Skills

Executive presence

Program management

Customer Success

Key Account Management

Business Consulting

Analytical skills

Cross-functional leadership

Strategic advisory

Travel flexibility

Education

Bachelor's degree

Master's degree

Job description

This is a 12-month contract role for our client.

Our Client

Our client is a global market leader and household name in digital experience infrastructure, creative technologies, and cloud-based media solutions.

Responsibilities

• Take direct ownership of the client’s strategic adoption and long-term value realization, establishing clear, measurable account success roadmaps tailored to their industry objectives.
• Serve as the primary, trusted executive contact throughout the client lifecycle, coordinating transparent, end-to-end communication across key leadership teams and client business units.
• Build a broad network of relationships within enterprise client accounts to align software capabilities directly with their organizational goals and tech strategies.
• Mobilize specialized internal subject-matter experts and technical resources to guide clients along an established engagement framework that measures, tracks, and elevates account performance.
• Analyze usage analytics and platform metrics to accelerate feature adoption, guiding enterprise clients along their digital maturity journey from initial setup to advanced utilization.
• Serve as a strategic advisor by sharing market insights, digital trends, and advanced platform use cases to help clients refine their digital strategies.
• Detect operational churn risks early, teaming up with extended internal account groups to formulate and execute effective account recovery plans.
• Channel actionable client feedback, enterprise requirements, and strategic use cases directly back into internal product development and ecosystem teams.
• Contribute directly to internal Customer Success methodologies by documenting best practices and operational insights that continuously enhance service delivery.

Qualifications

• Bachelor’s degree required; Master’s degree or equivalent practical experience preferred.
• Atleast 5 to 8+ years of solid technical familiarity with enterprise software in the digital marketing, content management, digital media, customer data, and personalized journey orchestration spaces.
• Proven track record leading large-scale program management initiatives across complex organizations, successfully managing change across cross-functional stakeholder groups.
• High level of executive presence with demonstrated experience leading strategic presentations and acting as a trusted advisor to C-level client executives.
• Solid background in Customer Success, Key Account Management, or Business Consulting with demonstrated, quantifiable achievements in driving customer ROI and business outcomes.
• Strong analytical acumen with an understanding of how organizational processes, people, and software systems intersect to resolve critical business bottlenecks.
• Exceptional organizational and prioritization capabilities suited for highly matrixed, fast-paced enterprise environments.
• Ability and willingness to travel up to 25% of the time as required by business needs.