Senior Claims Executive-Casualty

Zurich Insurance Company Ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Zurich in Singapore is seeking a Senior Claims Executive-Casualty to manage a portfolio of casualty claims, including work injury compensation and product liability, delivering timely, fair resolutions. The role emphasizes regulatory compliance and collaboration with insurers, brokers, and clients.

The position requires mentoring junior staff, maintaining Merimen documentation, and staying abreast of best practices and regulatory changes in casualty insurance.

Qualifications

• Degree in any discipline preferred; insurance qualifications (ACII, ADGIRM, DGIRM) considered.
• Minimum of 3 years’ casualty claims handling experience.
• Strong casualty insurance knowledge including work injury legislation and legal principles.

Responsibilities

• Independently manage complex casualty claims from initial notification to final settlement.
• Conduct policy coverage, liability, and quantum analysis.
• Maintain accurate reserves and coordinate with vendors.
• Provide strategic direction to Defence or Monitoring Counsel during litigation.
• Review outstanding claims to ensure timely progression and resolution.
• Collaborate with insurers, brokers, vendors, and clients to achieve optimal outcomes.
• Deliver updates and trend analyses to stakeholders; suggest process improvements.
• Ensure documentation and regulatory compliance using Merimen.
• Mentor junior staff and provide casualty claims training.
• Identify potential recoveries and fraud risks.

Skills

Communication skills

Negotiation

Interpersonal skills

Analytical thinking

Education

Bachelor's degree or insurance qualifications (ACII/ADGIRM/DGIRM)

Tools

Merimen

Job description

Select how often (in days) to receive an alert:

Senior Claims Executive-Casualty

138251

The Senior Claims Executive-Casualty is responsible for managing a portfolio of casualty claims—including work injury compensation and product liability—ensuring timely, fair, and cost-effective resolution. The role emphasizes delivering a customer-focused claims experience while maintaining technical excellence and regulatory compliance.

Key Responsibilities

• Independently manage complex and high-severity casualty claims from initial notification through to final settlement, formulating case strategies and escalating issues to the Claims Manager when necessary.
• Conduct thorough investigations into claims, including policy coverage analysis, liability assessment, and quantum evaluation.
• Maintain accurate and timely claims reserves, and manage associated expenses by coordinating with appointed vendors to ensure appropriate scope of work.
• Provide strategic direction to Defence or Monitoring Counsel throughout litigation, guiding settlement approaches and legal positioning.
• Proactively review outstanding claims to ensure timely progression and resolution.
• Collaborate effectively with insurers, brokers, vendors, and clients to achieve optimal claims outcomes.
• Deliver technical advice and regular claims updates to stakeholders, including trend analysis and recommendations for process improvements.
• Ensure accurate documentation and record-keeping using claims systems such as Merimen.
• Comply with relevant local regulations, including the Singapore Work Injury Compensation Act or its equivalent.
• Assess injury severity and treatment plans for work injury claims, and coordinate with employers on rehabilitation and return-to-work programs.
• Develop tailored claims protocols for specific accounts to enhance efficiency and customer satisfaction.
• Participate in training sessions, workshops, and industry forums to stay abreast of best practices and emerging trends.
• Mentor junior claims staff and provide training on casualty claims handling.
• Identify potential recovery opportunities and fraud risks.
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment and transparency.
• Support the Claims Manager with managerial duties and ad hoc tasks as required.

Preferred Qualifications, Skills & Competencies

• A degree in any discipline is preferred; diploma holders with insurance qualifications (e.g., ACII,ADGIRM, DGIRM) will also be considered.
• Minimum of 3 years’ experience in casualty claims handling, ideally within an insurance company.
• Strong technical knowledge of casualty insurance, including work injury legislation and legal principles.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with strong attention to detail and the ability to work independently.