Senior Claims Digital Enablement Lead

Prudential plc; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Prudential plc is seeking a Business Analyst to support delivery across claims digital enablement initiatives in Singapore. You will translate business needs into clear, testable requirements and work with Claims, operations, product, and technology teams to implement strategic initiatives that improve process efficiency and customer experience.

You will drive requirements, lead UAT planning, create documentation and SOPs, and ensure smooth operational readiness.

Qualifications

• 4-6 years in business analysis, digital enablement, process improvement or transformation roles.
• Experience in insurance or financial services, preferably with exposure to Claims operations.
• Hands-on experience delivering system enhancements, digital projects or process transformation initiatives.
• Familiarity with requirements gathering, testing, change implementation and stakeholder management.
• Experience working with cross-functional teams across business and technology environments.

Responsibilities

• Drive requirements gathering, functional analysis and documentation across assigned claims initiatives, including business requirements documentation, functional specifications, user stories, business rules and process flows.
• Gather end-to-end requirements across customer, agent and internal claims journeys, ensuring requirements are complete, accurate, testable and aligned to business outcomes.
• Lead requirement walkthroughs, clarifications and sign-offs with Claims, operations, technology and other cross-functional stakeholders.
• Partner stakeholders to evaluate solution options, clarify expected functional behaviour and translate claims business needs into implementable solutions.
• Act as a claims domain SME with a strong understanding of claims processes, operational scenarios, system behaviours and downstream dependencies.

Skills

Analytical skills

Stakeholder management

Communication skills

Attention to detail

Team collaboration

Education

Diploma or Degree in Business / Information Systems / Computer Science

Job description

Prudential plc is seeking a Business Analyst to support delivery across claims digital enablement initiatives in Singapore. You will translate business needs into clear, testable requirements and work with Claims, operations, product, and technology teams to implement strategic initiatives that improve process efficiency and customer experience.

You will drive requirements, lead UAT planning, create documentation and SOPs, and ensure smooth operational readiness.