Senior Card Operations & Payments Specialist

Sunrate; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sunrate is seeking a hands-on Card Operations Specialist to manage end-to-end card issuance and lifecycle tasks, including activation, replacement, and suspension. You will coordinate with financial institutions, platform partners, and service providers to ensure smooth operations.

The role covers monitoring funding, settlement, reconciliation, and investigating exceptions, while collaborating with Compliance and Risk on KYB/KYC and AML controls.

Qualifications

• 2-4 years of experience in card operations, payment operations, fintech, banking or related financial-services environment.
• Good understanding of card issuance, settlement and reconciliation.
• Familiarity with eKYB/eKYC, AML and compliance requirements.
• Strong problem-solving and stakeholder-management skills.
• Experience building SOPs, workflows and operational controls.

Responsibilities

• Manage end-to-end card issuance and lifecycle operations (issuance, activation, replacement, suspension, termination).
• Coordinate with financial institutions, card processors, platform partners and service providers on operational matters.
• Support onboarding and implementation of new corporate and Web3 partners.
• Monitor card funding, transactions, settlement and reconciliation processes.
• Investigate failed transactions and operational exceptions, and respond to partner inquiries.
• Work with Compliance and Risk on KYB/KYC, AML and related controls.
• Collaborate with Sales, Finance, Product, Technology and HQ Operations to resolve issues and support new launches.
• Localise HQ processes, develop SOPs and workflows, and identify automation opportunities.

Skills

Card operations

Stakeholder management

Problem solving

AML/KYC awareness

Process improvement

Job description

Sunrate is seeking a hands-on Card Operations Specialist to manage end-to-end card issuance and lifecycle tasks, including activation, replacement, and suspension. You will coordinate with financial institutions, platform partners, and service providers to ensure smooth operations.

The role covers monitoring funding, settlement, reconciliation, and investigating exceptions, while collaborating with Compliance and Risk on KYB/KYC and AML controls.