Senior Business Analyst, Tech Demand & Solutions

Maybank Singapore; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

Maybank Singapore is seeking an experienced, commercially minded professional to partner with Community Financial Services (CFS) Business and Technology stakeholders to drive strategic wealth initiatives, digital transformation and enterprise-wide change programmes.

You will act as a trusted advisor, co-defining requirements, guiding solution design and leading delivery to enhance customer experience, streamline operations and deliver measurable business outcomes.

Qualifications

• Degree in Business, Information Technology, Computer Science, Engineering, Finance or a related discipline.
• Professional certifications in Business Analysis, Agile, Scrum, Project Management or related fields will be advantageous.
• Strong understanding of banking products, customer journeys, digital platforms and enterprise systems.

Responsibilities

• Partner with Business stakeholders to understand strategic priorities and translate them into practical solutions.
• Facilitate strategic discussions to define requirements, target operating models and solution scope.
• Evaluate requirements and recommend solutions to achieve desired outcomes.
• Lead high-level solutioning discussions covering process design, system integration and cross-platform impacts.
• Drive end-to-end solution delivery across design, development, testing and implementation phases.
• Proactively manage risks, issues, dependencies and delivery roadblocks.
• Serve as the liaison between Business and Technology teams through the project lifecycle.
• Identify opportunities to enhance customer journeys and streamline processes.
• Support strategic transformation initiatives that strengthen digital capabilities and wealth proposition.

Skills

Stakeholder management

Business analysis

Agile

Scrum

Project management

Solution design

Change management

Relationship building

Communication

Presentation

Education

Degree in Business/IT/CS/Engineering/Finance

Professional certifications in BA/Agile/Scrum/PM

Job description

We are seeking an experienced and commercially minded professional to partner closely with Community Financial Services (CFS) Business and Technology stakeholders in driving strategic wealth initiatives, digital transformation and enterprise-wide change programmes.

In this role, you will serve as a trusted advisor and strategic partner, bridging Business and Technology teams to deliver impactful wealth and transformation initiatives. You will co-lead business discussions, co-define requirements, provide solutioning guidance and drive delivery alignment to ensure successful implementation of initiatives that enhance customer experience, operational efficiency and business outcomes.

Responsibilities

• Partner with Business stakeholders to understand strategic priorities, business challenges and transformation opportunities, translating them into practical and sustainable solutions
• Facilitate strategic discussions to co-define business requirements, target operating models and solution scope
• Evaluate business requirements and recommend solutions to achieve desired business outcomes
• Lead high-level solutioning discussions, covering process design, system integration, technical interfaces and cross-platform impacts
• Drive and support end-to-end solution delivery across design, development, testing and implementation phases
• Proactively manage risks, issues, dependencies and delivery roadblocks to ensure successful outcomes
• Serve as the primary liaison between Business and Technology teams, ensuring alignment throughout the project lifecycle from demand initiation through implementation
• Identify opportunities to enhance customer journeys, streamline processes and improve operational efficiency
• Support strategic transformation initiatives that strengthen the Bank's digital capabilities and wealth proposition.

Requirements

• Degree in Business, Information Technology, Computer Science, Engineering, Finance or a related discipline. Professional certifications in Business Analysis, Agile, Scrum, Project Management or related fields will be advantageous
• Minimum 12 years of relevant experience in Business Analysis, Technology Consulting, Technology Delivery, Business Partnering or Consulting roles within the Banking or Financial Services industry
• Strong understanding of banking products, customer journeys, digital platforms and enterprise systems, with exposure to Wealth Management, Retail Banking or Community Financial Services being highly desirable
• Proven ability to engage, influence and build strong relationships with senior stakeholders across Business and Technology functions
• Experienced in facilitating strategic discussions, challenging and refining business requirements, and translating business needs into practical and effective technology solutions
• Prior experience in management consulting, technology consulting or transformation advisory engagements involving business transformation, operating model design, process optimisation or strategic initiatives will be an advantage
• Structured and analytical problem solver with sound judgement, capable of navigating ambiguity and driving discussions towards clear decisions and outcomes
• Proactive, self-driven and comfortable managing multiple initiatives concurrently in a fast-paced environment
• Excellent communication, facilitation and presentation skills, with the ability to articulate complex concepts to both business and technical audiences
• Collaborative team player with a customer-centric and business-focused mindset, coupled with a passion for transformation, innovation and continuous improvement.

Only shortlisted candidate will be notified.