Senior Business Analyst — Flexible Work & Growth Path

Activate Interactive Pte Ltd.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Activate Interactive Pte Ltd is seeking a Business Analyst to drive product outcomes by delivering actionable insights and conducting market analyses. The role involves evaluating solutions, conducting user interviews, and defining success metrics with dashboards to track impact.

You will work on development and maintenance projects, including ServiceNow SaaS developments, with outsourced vendors, and QA/UAT processes, based in Singapore.

Qualifications

• Bachelor’s degree or Diploma in Business, IT, Engineering, or related field.
• 5+ years of experience as a Business Analyst in Agile and Waterfall environments.
• PMP certification or active project management practice.
• Experience in both development and maintenance projects with UAT and QA processes.
• Experience working with outsourced vendors and drafting/writing business and technical specifications (user stories, test cases, risk remediation).
• Proficiency with requirements management tools (e.g., JIRA, Confluence).

Responsibilities

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify opportunities or synergies.
• Conduct user interviews and gather insights to inform problem statements.
• Define success factors, metrics, and dashboards to track performance.
• Analyze post-release results to identify areas for improvement.
• Assess impact of requested changes and resource requirements.
• Involved in Development System; ServiceNow SaaS Development Project and Maintenance Systems with enhancements and ticket resolutions (.NET/Java).

Skills

Data analysis

Requirements gathering

User interviews

Problem solving

Stakeholder communication

Education

Bachelor’s degree or Diploma in Business/IT/Engineering or related field

Tools

JIRA

Confluence

Job description

Activate Interactive Pte Ltd is seeking a Business Analyst to drive product outcomes by delivering actionable insights and conducting market analyses. The role involves evaluating solutions, conducting user interviews, and defining success metrics with dashboards to track impact.

You will work on development and maintenance projects, including ServiceNow SaaS developments, with outsourced vendors, and QA/UAT processes, based in Singapore.