Senior Business Analyst

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD seeks a senior Lead Business Analyst to improve REFM operations through technology and process improvements. You will mentor junior analysts, guide documentation, and lead IWMS projects from planning to deployment.

The role requires strong stakeholder collaboration, problem solving and deep ARCHIBUS/IWMS experience to drive efficiencies and best practices for Fortune 500 clients.

Qualifications

• Bachelor degree or related experience in a relevant field.
• 7–8 years of experience as a Business Analyst with team leadership.
• 5+ years leading requirements analysis and management across projects.
• Experience leading projects following PM processes (PMI, Six Sigma, Agile, Lean).

Responsibilities

• Act as liaison between client REFM stakeholders, the project team and the IWMS vendor.
• Lead planning sessions, often on behalf of the customer.
• Guide customer on cost/benefit, timelines and change management decisions.
• Manage requirements: gather, define, document, mockup and approvals.
• Create as-is and to-be process documentation, SOPs and KPIs.
• Lead design review, test cases and change requests across projects.
• Mentor and upskill junior Business Analysts with coaching plans.
• Review deliverables for accuracy before client submission.

Skills

Leadership

Mentoring

Stakeholder management

Communication

Problem solving

Requirements tracing

Documentation

Education

Bachelor Degree in related discipline

Tools

ARCHIBUS

AutoCAD

Microsoft Word

Excel

Project

Visio

PowerPoint

Crystal Reports

Business Objects

Job description

The Lead Business Analyst (LBA) is a senior individual who works with JLL’s global Fortune 500 customers with the goal of improving the overall real estate and facilities management (REFM) operations through technology and process improvement. Working closely with stakeholders, facilitators and partners, the LBA determines project and program requirements and translates them into clear documentation and mockups that guide cost-effective technology implementations. A core responsibility of this role is mentoring and upskilling junior Business Analysts, providing hands‑on coaching, structured skills development and career growth support. The LBA leads and supports all Integrated Workplace Management System (IWMS) projects, troubleshooting system and data issues while identifying opportunities for process improvement, and brings innovation and best practices to the customer to drive efficiencies. The role collaborate effectively with all levels of leadership within the client REFM organization, serving as a strategic advisor to ensure the customer’s strategic initiatives are met.

ESSENTIAL FUNCTIONS

• Act as the liaison between the customer REFM stakeholders, the JLL project execution team and the IWMS software vendor.
• Participate in all planning sessions often acting on behalf of the customer.
• Provide guidance for the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues
• Responsible for managing the requirements process: collecting, defining, documenting, mockup and approvals.
• Responsible for creating documentation for:
• ‘as-is’ and ‘to-be’ processes, process
• Operating procedures
• Key Performance Indicators and measurement criteria
• Reporting Objectives and Solutions
• Data gathering templates and management plans
• Work with project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
• Identify and follow-through on process and functionality improvement initiatives.
• Train end users on IWMS functionality and processes.
• Education of the Client regarding industry best practices when applicable.
• Run data queries to identify data issues and provide recommended solutions.
• Work with varying levels within the customer organization to better understand customer needs.
• Lead multiple concurrent IWMS projects and workstreams, coordinating across project teams and vendors to ensure on‑time, on‑budget delivery.
• Serve as a strategic advisor to client REFM leadership, shaping technology roadmap and process‑improvement priorities.
• Own the mentoring and upskilling of junior Business Analysts, providing structured coaching, skills‑development plans and career growth support.
• Assign and monitor work allocation across the junior Business Analyst team, tracking progress against project commitments and rebalancing assignments as priorities shift.
• Review and validate junior Business Analysts’ deliverables for accuracy, consistency and completeness prior to client submission, ensuring adherence to established BA methodology and standards.
• Negotiate alignment among competing stakeholder priorities, resolving conflicts and driving consensus on scope, requirements and timelines.

EDUCATION AND EXPERIENCE

• Bachelor Degree in related discipline or related experience.
• 7-8 years of experience in a Business Analyst role, including demonstrated leadership of project teams and mentoring of junior staff
• 5+ years’ experience leading requirements analysis, documentation and management across multiple concurrent projects.
• Experience leading project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)

KNOWLEDGE, SKILLS, AND ABILITIES

Minimum

• Strong problem solving and analytical abilities
• Able to communicate complex ideas in a simple and friendly manner to non‑technical users
• Implementation and deployment experience with ARCHIBUS, or similar IWMS application
• Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPoint
• Experience in leading group presentations including end user training classes

Preferred

• Ability to manage projects and effectively execute project specific deliverables
• Working knowledge of ARCHIBUS, TRIRIGA or other IWMS software.
• Conceptual to working knowledge of AutoCAD and document management.
• Conceptual to working knowledge of Facilities, Real Estate and Asset Management industry and practices.
• Conceptual to working knowledge in Crystal Reports, Business Objects or similar reporting software.