Senior Banking IT Delivery Lead

BEATHCHAPMAN (PTE. LTD.); Singapore; Vor Ort; SGD 300.000 - 520.000; Vollzeit

Zusammenfassung

BeathChapman Pte Ltd in Singapore seeks a Head of Service Delivery to lead a new programme for a strategic banking client. You will own onshore delivery, manage the client relationship onsite, and coordinate with the India delivery lead to align offshore operations.

You will build and mentor a large delivery team, ensuring delivery quality, cost control, and timely SLAs, while identifying expansion opportunities and delivering margin improvements.

Qualifikationen

• 18+ years in IT services with 10+ years in banking and financial services.
• Strong applications background including development, maintenance and modernisation.
• Digital banking and payments delivery experience.
• Experience leading onsite and offshore teams, ideally with India delivery.
• Track record presenting to senior client stakeholders and running governance forums.
• Hands-on technology experience earlier in your career.
• Strong communication and negotiation skills.

Aufgaben

• Own application delivery and service outcomes for a strategic banking customer across digital banking, payments and modernisation.
• Manage the customer relationship in Singapore, including service reviews, steering committees and senior stakeholder reporting.
• Work with the India delivery lead to run offshore operations and ensure onsite requirements are met.
• Lead a large onshore and offshore team, building delivery leaders and a client-first culture.
• Keep delivery on track for quality, cost, schedule and SLAs, and manage risk and escalations.
• Support account growth by spotting expansion opportunities and improving delivery margin.

Kenntnisse

Applications background

Digital banking & payments delivery

Onsite & offshore leadership

Stakeholder presentation

Negotiation skills

Hands-on tech exposure

Jobbeschreibung

BeathChapman Pte Ltd in Singapore seeks a Head of Service Delivery to lead a new programme for a strategic banking client. You will own onshore delivery, manage the client relationship onsite, and coordinate with the India delivery lead to align offshore operations.

You will build and mentor a large delivery team, ensuring delivery quality, cost control, and timely SLAs, while identifying expansion opportunities and delivering margin improvements.