Senior Banking Customer Resolution Lead

OCBC (Singapore); Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Industry-leading learning and PD

Job summary

OCBC Bank in Singapore seeks a detail-oriented professional to manage customer complaints related to banking services and regulatory compliance. You will investigate, resolve, and communicate outcomes to customers, maintaining empathy and professionalism.

Collaborating with compliance, operations, and customer service, you will address systemic issues, liaise with external regulatory bodies, and contribute to changes that improve customer satisfaction and efficiency.

Qualifications

• Strong background in customer service, complaints handling or related field.
• Excellent communication and interpersonal skills for difficult conversations.
• Proficiency in report writing and data analysis.

Responsibilities

• Investigate and resolve customer complaints related to banking services and compliance.
• Be the primary contact for escalated complaints and ensure timely resolution.
• Collaborate with internal departments and liaise with external regulatory bodies to drive corrective actions.

Skills

Customer service experience

Investigative skills

Communication skills

Data analysis

Report writing

Education

University degree

Job description

OCBC Bank in Singapore seeks a detail-oriented professional to manage customer complaints related to banking services and regulatory compliance. You will investigate, resolve, and communicate outcomes to customers, maintaining empathy and professionalism.

Collaborating with compliance, operations, and customer service, you will address systemic issues, liaise with external regulatory bodies, and contribute to changes that improve customer satisfaction and efficiency.