Senior B2B CRM Manager

WISE ASIA-PACIFIC PTE. LTD.; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Wise Asia-Pacific Pte. Ltd. seeks a senior regional CRM owner to drive Wise Business growth across APAC. You will own a regional CRM roadmap, balancing acquisition, onboarding and activation with long-term customer value.

Collaborate with Sales on audience targeting, lead handover, and feedback, and connect Brand campaigns to relevant journeys. Lead end-to-end campaigns (email, push, in-app) with testing and QA, and work with Analytics to quantify impact and ROI.

Qualifications

• 5+ years CRM or lifecycle marketing experience with measurable outcomes.
• Experience leading a high-growth CRM team.
• Strong track record in cross-channel lifecycle communications (email, push, in-app).
• End-to-end planning and execution of large-scale lifecycle campaigns.
• Customer-first mindset with deep segmentation understanding.
• Excellent written and verbal communication; ability to collaborate with senior stakeholders.
• Self-starter with autonomy and ownership of projects.

Responsabilités

• Own a prioritised regional B2B CRM roadmap across APAC.
• Partner with Sales on audiences, lead handover and follow-up.
• Connect ATL/Brand campaigns to lead capture, nurture and conversion journeys.
• Build acquisition and switching journeys with tailored propositions and channels.
• Deliver end-to-end campaigns including segmentation, personalization, testing and QA.
• Collaborate with Analytics to measure pipeline, conversion and incremental impact.
• Own campaign prioritisation, calendar coordination, deliverability and standards compliance.

Connaissances

CRM lifecycle marketing

Cross-channel communications

Lifecycle campaigns

Data-driven decision making

Stakeholder management

Team leadership

Optimization and testing

Outils

SQL

Liquid

Email marketing platforms

Description du poste

We are hiring a senior regional CRM owner to grow Wise Business across APAC. Acquisition and conquest are central: helping businesses discover Wise, understand the value of switching from an existing provider and become active customers.

Your Mission:

• Own a prioritised regional B2B CRM roadmap, balancing acquisition, onboarding and activation with longer-term customer value.
• Partner with Sales on target audiences, qualification, lead handover, follow-up and feedback on lead quality and objections.
• Connect ATL and Brand campaigns to relevant lead capture, nurture and conversion journeys.
• Build acquisition and switching journeys, adapting propositions, proof points, tone, creative and channel choices for local business audiences.
• Deliver email, push and in-app campaigns end to end, including segmentation, personalisation, testing and QA.
• Work with Analytics to assess qualified pipeline, conversion, activation and incremental commercial impact, with clear definitions and outcome windows.
• Own campaign prioritisation, stakeholder communication, calendar coordination, deliverability and adherence to agreed customer-contact standards.

Qualifications

• 5+ years CRM or lifecycle marketing experience, including B2B acquisition or nurture programmes with measurable commercial outcomes and clear personal ownership.
• Experience with leading and growing a high growth CRM team
• Strong track record of successful cross-channel (email, push, in-app messages etc.) lifecycle comms.
• End-to-end planning, development and execution of large-scale engaging lifecycle campaigns.
• Customer-first attitude: can demonstrate ability to put yourself in customer shoes and have a deep understanding of customer segmentation.
• Excellent verbal and written communication skills and strive to have a customer-first mindset.
• Comfortable working with different departments and senior stakeholders. You can build relationships and alignment but are not afraid to push ahead on your vision.
• Self-starter and impact-driven: you enjoy taking ownership of projects with limited oversight. You thrive more on autonomy than structure. You're not afraid to take responsibility and ownership of your work. You come ready equipped with perseverance and a sizable sense of humour.
• Technically-savvy with a creative eye. You're comfortable with technical matters, but you also care about how your comms look and what message you send to your customers.
• Quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance.
• Regional or global experience with meaningful responsibility with evidence of adapting strategy between markets/regions.
• Hands-on campaign delivery and analytical judgement, including segmentation, experimentation, customer insight and regional content adaptation.
• Experience partnering with Sales and Marketing on pipeline, qualification, nurture and conversion; understanding how CRM follows through on demand created by broader campaigns.

Desirable:

• Experience specifically for APAC markets.
• Coding skills e.g. SQL, Liquid etc.