Senior Associate, User Experience Researcher, Group Design, Consumer Banking Group

DBS Bank Ltd; Singapore; Vor Ort; SGD 100.000 - 180.000; Vollzeit

Zusammenfassung

DBS Bank Ltd is seeking a Senior User Researcher to join the Research and Insights team in Group Design. You will run end-to-end studies shaping how clients and employees experience digital banking and wealth products from discovery through to usability evaluation of live journeys.

You will scope questions with design, product and business stakeholders, choose methods, and decide when research is essential.

Qualifikationen

• 5–8 years of end-to-end research experience.
• Strong in both qualitative and quantitative methods.
• Experience with AI in research workflows.
• Portfolio with 2–3 case studies showing impact.
• Bachelor’s degree in relevant field.

Aufgaben

• Scope research questions with design, product and business stakeholders.
• Identify when research is required and when best practices are sufficient.
• Conduct discovery interviews, concept testing, moderated and unmoderated usability testing, surveys, desk research and competitive reviews.
• Turn findings into actionable deliverables with prioritised insights and journey maps.
• Present and defend findings to audiences from working level to senior stakeholders.

Kenntnisse

Research ownership

Qualitative methods

Quantitative methods

Interviews

Moderation

Usability testing

Card sorting

Survey design

AI in research

Executive communication

Ausbildung

Bachelor’s degree in Psychology, Sociology, Anthropology, HCI, or related field

Jobbeschreibung

**Role Overview** We are looking for a Senior User Researcher with 5 to 8 years’ experience to join the Research and Insights team at Group Design in DBS. You will run end-to-end research studies that shape how our clients and employees experience digital banking and wealth products from early discovery through to usability evaluation of live journeys. **Key Responsibilities*** Scope research questions with design, product and business stakeholders, and choose the method that answers them.* Not everything has to be tested. You will identify when research is required and when best practices are the way to go. You will help us communicate that to our stakeholders.* Work across generative and evaluative research including discovery interviews, concept testing, moderated and unmoderated usability testing, surveys, desk research and competitive reviews. We've done some interesting things: a diary study where people logged every payment they made and ethnography observing how small merchants are coping with digital payments. We like to experiment, and hope you will join in.* Turn findings into actionable deliverables with prioritised insights, journey maps, opportunity framing that get your colleagues seeing to see through the eyes of end users.* Present and defend findings to audiences from working level to senior stakeholders **Your team**You will join the Consumer Banking Group (CBG) in Research & Insights team, reporting to the CBG Research Lead. You will own research for Wealth projects across client and employee experience. **You’re a great fit if you:*** Have 5 to 8 years of relevant experience owning the research process end-to-end* Are strong in both qualitative and quantitative methods. In practice: interviewing, moderation, usability testing, card sorting, survey design and analysis, heuristic evaluations, and interpret behavioural data alongside* Have actively applied AI across your research workflow and is discerning on where it helped, when not to use it, and why* Communicate eloquently and effectively to hold a room of senior executives. At DBS, research has a seat and influence in the room.* Are comfortable operating in fast-paced, highly ambiguous environments.* Are genuinely empathic with clients, colleagues, and stakeholders. **Bonus points*** You have experience in the fintech industry.* You've been a designer yourself (or have some design experience). We find that it really helps when working with designers. **Qualifications*** Bachelor’s degree in a relevant field (Psychology, Sociology, Anthropology, Human-Computer Interaction, Human Factors) or equivalent practical experience.* A portfolio of two or three case studies showing research that changed a decision, with your own role in each clearly stated.