Senior Associate Engineer

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singtel is seeking a Network Operations Shift Lead to oversee critical services and direct shift activities across mobile, broadband, fixed, TV and facilities. You will coordinate incident response, govern change requests, and ensure timely, accurate communications while engaging with overseas providers as needed.

You will lead a team of shift engineers, drive post-incident reviews, and implement improvements to boost reliability and performance of the network infrastructure.

Qualifications

• Diploma with 3+ years of experience including shift leadership.
• Experience in network protocols up to layer 3.
• Experience in incident management within a mission-critical operational environment.

Responsibilities

• Perform network surveillance on critical services including mobile, broadband, fixed, TV and facility.
• Facilitate incident management including convening relevant stakeholders and sending regular notifications on recovery progress.
• Govern the execution of change requests to meet approval criteria.
• Attend to international voice fault reports including navigating between overseas service provider and service owner during investigation.
• Oversee reporting of network health to management during events like NDP and festive crossovers by convening service owners for performance reports.
• Monitor overall shift performance to ensure adherence to operational commitments.
• Oversee the accuracy and timeliness of operational communications.
• Coach and mentor shift engineers on new systems and conduct briefings on new/amended SOP/WI.
• Conduct post-incident reviews and recommend operational improvements to enhance efficiency.

Skills

Network protocols (Layer 3)

Incident management

Education

Diploma

Job description

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We're building an AI-first telco for the future-connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

How You will Make An Impact:

Serves as the lead for the assigned shift and is accountable for directing operational activities which include the following:

• Perform network surveillance on critical services including mobile, broadband, fixed, TV and facility
• Facilitate incident management including convening the relevant stakeholders and sending regular notifications on the progress of recovery
• Govern the execution of change request to ensure that they meet the approval criteria
• Attend to international voice fault reports including navigating between overseas service provider and service owner during investigation
• Oversee the reporting of network health to management during special events like NDP, festive crossovers etc by convening the service owners to provide their network performance reports

The role also oversees the qualitative aspect to ensure shift operations are executed effectively.

• Monitor overall shift performance to ensure adherence to operational commitments
• Oversee the accuracy and timeliness of operational communications
• Coach and mentor shift engineers on new systems and conduct briefing on new/amended SOP/WI
• Conduct post-incident reviews and recommend operational improvements to enhance operations efficiency

Skills for Success:

• Diploma with 3 years relevant experience including shift leadership
• Experience in network protocols up to layer 3
• Experience in incident management within a mission-critical operational environment

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.

Take the leap with Singtel to shape what's next and accelerate your growth.