Engineer

Singapore Telecommunications Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singtel is an AI-first telco powering a connected world. This role provides Tier 2 technical support for enterprise networks, handling complex incidents, RCA, and timely resolutions while collaborating with regions and partners to ensure service availability.

You’ll work in a dynamic team, contributing to security, reliability and continuous improvement through documentation and knowledge sharing. Singapore-based, on-site role with shifting coverage.

Qualifications

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Telecommunications or related field.
• Experience in network operations, technical support, or incident management is preferred.
• Experience supporting enterprise networking environments is an advantage.
• Familiarity with CPE equipment such as routers and switches is beneficial.

Responsibilities

• Provide Tier 2 technical support for enterprise network services and manage complex incidents within SLAs.
• Perform incident investigation, troubleshooting, RCA, and timely resolutions for network issues.
• Serve as escalation point for internal teams and business stakeholders.
• Escalate unresolved issues to Tier 3 with complete technical analysis and docs.
• Collaborate with customers across regions to resolve issues while ensuring a positive experience.
• Coordinate with internal units and partners to maintain service availability.
• Work with vendors to troubleshoot CPE-related issues (routers/switches).
• Participate in 24x7 shift operations and provide standby support when required.
• Maintain accurate incident records and knowledge base articles for continuous improvement.
• Continuously learn emerging networking technologies and best practices.

Skills

Willingness to rotate shifts

IP networking fundamentals

Troubleshooting methodologies

Incident management

CPE knowledge

Vendor networking (Cisco/Juniper)

Education

Diploma or Bachelor's in CS/IT/CE/Telecom

Tools

ITSM/ticketing systems

Job description

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future-connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Make an Impact by

• Provide Tier 2 technical support for enterprise network services, managing complex incidents and service requests within agreed service levels.
• Perform incident investigation, troubleshooting, root cause analysis (RCA), and implement timely resolutions for network-related issues.
• Serve as a technical escalation point for internal operations teams, Global Corporate customers, and business stakeholders.
• Escalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.
• Collaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.
• Coordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence.
• Work closely with technology vendors to troubleshoot and resolve issues relating to Customer Premises Equipment (CPE), including routers and switches.
• Participate in 24×7 shift operations and provide standby support when required to ensure continuous service availability.
• Maintain accurate incident records, technical documentation, and knowledge articles to support operational excellence and continuous improvement.
• Continuously enhance technical knowledge by learning emerging networking technologies, operational best practices, and troubleshooting methodologies.
• Contribute to process improvements and knowledge sharing initiatives to improve service quality and operational efficiency.
• Undertake additional responsibilities as assigned to support evolving business and operational requirements.

Skills for Success

• Willingness to participate in rotating 24×7 shift operations and standby support when required.
• Diploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline, or an equivalent combination of relevant education and experience.
• Experience in network operations, technical support, or incident management is preferred.
• Experience supporting enterprise networking environments and customer-facing technical operations will be an advantage.
• Knowledge of IP networking fundamentals and enterprise network technologies.
• Understanding of network troubleshooting methodologies and incident management processes.
• Familiarity with Customer Premises Equipment (CPE), including routers and switches.
• Experience supporting networking technologies from vendors such as Cisco and Juniper is advantageous.
• Understanding of incident lifecycle management, root cause analysis, and service restoration practices.
• Knowledge of IT service management (ITSM) processes and ticketing systems is preferred.

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.