Engineer

Singtel Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Singtel is hiring for a Tier 2 technical support role focused on enterprise network services in Singapore. You will handle complex incidents, provide troubleshooting, and be a key escalation point for internal operations and customers.

Join a global team, collaborate with vendors, and participate in 24x7 shifts to ensure continuous service availability and customer satisfaction. A relevant IT degree is required.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• Experience in network operations, technical support, or incident management is preferred.
• Experience supporting enterprise networking environments and customer-facing technical operations will be an advantage.
• Knowledge of IP networking fundamentals and enterprise network technologies.
• Understanding of incident lifecycle management, root cause analysis, and service restoration practices.

Responsibilities

• Provide Tier 2 technical support for enterprise network services within agreed service levels.
• Perform incident investigation, troubleshooting, RCA, and timely resolutions for network issues.
• Serve as a technical escalation point for internal teams, Global Corporate customers, and stakeholders.
• Escalate unresolved issues to Tier 3 with complete analysis and documentation.
• Coordinate with regions, vendors, and partners to maintain service availability and excellence.
• Maintain accurate incident records and technical documentation for improvement.

Skills

Rotating 24x7 shift

IP networking fundamentals

Network troubleshooting

Incident management

CPE knowledge (routers & switches)

Vendor networking equipment (Cisco/Jun

ITSM processes

Customer-facing operations

Education

Diploma or Bachelor's degree in Computer Science/IT/CE/Telecommunications

Job description

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Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Make an Impact by

• Provide Tier 2 technical support for enterprise network services, managing complex incidents and service requests within agreed service levels.
• Perform incident investigation, troubleshooting, root cause analysis (RCA), and implement timely resolutions for network-related issues.
• Serve as a technical escalation point for internal operations teams, Global Corporate customers, and business stakeholders.
• Escalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.
• Collaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.
• Coordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence.
• Work closely with technology vendors to troubleshoot and resolve issues relating to Customer Premises Equipment (CPE), including routers and switches.
• Participate in 24x7 shift operations and provide standby support when required to ensure continuous service availability.
• Maintain accurate incident records, technical documentation, and knowledge articles to support operational excellence and continuous improvement.
• Continuously enhance technical knowledge by learning emerging networking technologies, operational best practices, and troubleshooting methodologies.
• Contribute to process improvements and knowledge sharing initiatives to improve service quality and operational efficiency.
• Undertake additional responsibilities as assigned to support evolving business and operational requirements.

Skills for Success

• Willingness to participate in rotating 24x7 shift operations and standby support when required.
• Diploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline, or an equivalent combination of relevant education and experience.
• Experience in network operations, technical support, or incident management is preferred.
• Experience supporting enterprise networking environments and customer-facing technical operations will be an advantage.
• Knowledge of IP networking fundamentals and enterprise network technologies.
• Understanding of network troubleshooting methodologies and incident management processes.
• Familiarity with Customer Premises Equipment (CPE), including routers and switches.
• Experience supporting networking technologies from vendors such as Cisco and Juniper is advantageous.
• Understanding of incident lifecycle management, root cause analysis, and service restoration practices.
• Knowledge of IT service management (ITSM) processes and ticketing systems is preferred.

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.