Senior Associate Director, International Clients

Standard Chartered Singapore; Singapore; Hybrid; SGD 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible working options

Wellbeing support

Learning & development

Inclusive culture

Competitive compensation

Zusammenfassung

Standard Chartered Singapore is seeking an experienced Relationship Manager to grow Priority Clients through deepening relationships, cross-selling financial products, and driving new business in the local and international markets. You will tailor financial solutions and maintain high service standards.

Ideal candidates have CMFAS, Mandarin proficiency, and at least 5 years in retail banking relationship management, with a proven track record in Greater China markets and client acquisition.

Qualifikationen

• Understands Wealth Management and Banking concepts.
• CMFAS Exams.
• Experience in Managing Greater China Markets.
• Good understanding and command of Mandarin for supporting Chinese market.
• 5 years of relationship management experience in retail banking.

Aufgaben

• Conduct professional financial analysis and profiling sessions with customers.
• Foster and deepen customer relationships with market updates and trend analysis.
• Plan monthly targets with PB team/branch manager to meet sales goals.
• Participate in marketing and promotional activities for customer acquisition.
• Source and call on individual prospects; provide after-sales services.

Kenntnisse

Relationship management

Interpersonal skills

Communication skills

Sales targeting

Client needs analysis

Jobbeschreibung

Job Summary

Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Key Responsibilities

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Strategy

• Develop a strategic approach on Greater China market for relationship banking

Business

• Focus on building robust frameworks that support both seamless operations and effective oversight.

Processes

• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

People & Talent

• Interpersonal skillset and relationship building.

Risk Management

• To identify, assess and mitigate potential risk while balancing clients’ needs with the bank’s policies and risk appetite.

Governance

• To follow clear guidelines to ensure consistency compliance and the highest standard of professionalism across our operation.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, accelerate, mitigate and resolve risk, conduct and compliance matters.
• Requires RNF to function role.

Key stakeholders

• International clients, internal and external stakeholders.

Other Responsibilities

• Embed Here for good and Group’s brand and values in International Clients. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Our Ideal Candidate

• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking
• CMFAS Exams
• Experience in Managing Greater China Markets
• Good Understanding and command of Mandarin as the incumbent will be supporting Chinese market
• 5 years of relationship management experience in retail banking

Role Specific Technical Competencies

• Agreed individual sales target
• Agreed service standards to customers
• Operation control and sales compliance
• Demonstrate good knowledge of financial industry
• Shows resilience in the face of pressure and obstacles
• Builds rapport with others and relates in a calm and engaging way
• Shows commercial acumen and has a good understanding of the business.
• Pursues self-development and progression obstacles
• Operation control and sales compliance
• Experience in Managing Greater China Markets
• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.