Sales Team Manager, Priority Clients

Standard Chartered Bank; Singapore; On-site; SGD 150,000 - 250,000; Full time

Job summary

Standard Chartered Bank in Singapore seeks a senior sales leader to head the Priority Clients sales team, driving acquisition, deepening relationships, and ensuring service standards in line with regulatory requirements. You will implement client journeys, manage targets, and collaborate with Digital, Product and Performance teams to uphold KPI targets and risk controls.

You will lead from the front, embodying a strong emphasis on compliance, governance and customer-centricity, delivering

Qualifications

• Experience in selling to Priority Clients or similar affluent segments.
• Strong client relationship skills with a proven track record in sales.
• Solid understanding of banking products including treasury, funds and insurance.
• Familiarity with regulatory and compliance requirements in banking.

Responsibilities

• Lead a sales team to achieve the team sales targets while maximizing new business opportunities.
• Accelerate client acquisition and penetration in target segments.
• Develop targeting strategies by segment and geographic presence.
• Foster a robust service culture and ensure timely delivery of client journeys and scripts.
• Collaborate with stakeholders to achieve segment targets and resolve bottlenecks.
• Define strategy for conversion of leads and work with Digital channels on online acquisition.

Skills

Client Acquisition

Account Management

Banking Products

KYC & Compliance

Job description

Job Summary

The purpose of the role is to

• Lead a sales team to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements.

Key Responsibilities

Implementation and oversight of the below responsibilities:

Drive and implement strategies

• Accelerate client acquisition and penetration in target segments
• Develop targeting strategies by Segment and geographic presence such as consideration and pull-based sourcing.
• Inculcate a robust and deep-rooted service culture
• Ensure accurate and timely delivery of client journeys and scripts.
• Work with stakeholders to ensure achievement of Segment-wise targets. Conduct root cause analysis and de-bottleneck issues as required.

Performance Measurement and Tracking

• Responsible for defining strategy for conversion of leads provided by Segment.
• Work closely with Digital channels on fulfilment of Online acquisition and ongoing usage
• Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met
• Ensure high level of FLC and upkeeping the service standards in our touchpoints
• Ensure deliverables in budget/ scorecards are met
• Ensure contractability ratio of RM to clients

Ensure compliance and familiarity to standards

• Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
• Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines
• Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines
• Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles
• Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why

• Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.
• Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in day-to-day management
• To be measured against the overall ORF standards of CR and be accountable for adherence to Risk Assurance Framework laid down at group and country level.
• To ensure good ratings in internal / external audits, governance, compliance and GIA reviews
• Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance.
• Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes.
• Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, mis-representation, fraud and for adherence to Treating Clients Fairly principles.
• Ensure timely completion of CPD hours
• Embed strong 1st line credit and conduct mindset and capabilities
• Strengthen staff awareness/knowledge of cyber risk via training of "good" practices and lessons from market incidents

Financial Objectives

• Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies
• Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus
• Periodic review with stakeholders on the sales channel’s deliverables and effectiveness
• Deliver against budget/ forecast and ensure business delivery is done with good conduct

People Management

• Coach, equip, empower and energize both the frontline and support staff to deliver the best result
• Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management.
• Engage Training to address training needs, implement training roadmaps
• Ensure sales channel’s discipline in HR & training related matters
• Be an effective agent of change and role model for talented staff throughout the bank
• Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs
• Agreed sales target for individual team(s)
• Agreed service standards to customers
• Operation control and sales compliance

Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Responsibilities related to the delivery of business and/or financial objectives.

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People and Talent

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Cluster heads, Product Manager and etc

Our Ideal Candidate

• RNF and CMFAS

Role Specific Technical Competencies

• Client Acquisition Experience
• Account Management (of HNW Individuals) Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settlecontinuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better togetherwe can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers websitewww.sc.com/careers