Senior Associate / Assistant Manager - Investor Services & Fund Administration

XJERA LABS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

XJERA LABS PTE. LTD. in Singapore is seeking an experienced Investor Services professional with hands-on transfer agency, investor onboarding and FATCA/CRS expertise.

The role focuses on managing the investor lifecycle from onboarding through ongoing servicing and reporting. The successful candidate will interact directly with investors and clients and may grow into broader client relationship responsibilities over time, coordinating with fund accounting teams and other service providers to

Qualifications

• Experience managing full investor lifecycle and servicing.
• Hands-on with subscriptions, redemptions, transfers and capital calls.
• Strong AML/KYC and regulatory documentation experience.
• Able to engage directly with investors and clients.
• Attention to detail with structured data and processes.

Responsibilities

• Manage investor onboarding and subscription processes.
• Process subscriptions, redemptions, transfers, capital calls and distributions.
• Maintain investor and shareholder registers.
• Prepare investor statements, confirmations and related reporting.
• Review investor documentation and coordinate AML/KYC requirements.
• Perform ongoing investor due diligence and periodic reviews.
• Review FATCA/CRS self-certifications and investor tax documentation.
• Assess tax residency, entity classification, controlling persons and reportable account status.
• Support FATCA/CRS annual reporting and documentation remediation.
• Handle investor queries relating to subscriptions, redemptions, statements and regulatory documentation.
• Coordinate with fund accounting teams to reconcile investor movements and NAV records.
• Liaise with fund managers, compliance advisers, administrators, banks and other service providers.
• Maintain accurate investor records and appropriate operational controls.

Skills

Investor lifecycle

AML/KYC

Onboarding

Regulatory reporting

Stakeholder communication

Job description

Role Overview

We are looking for an experienced Investor Services professional with strong hands‑on experience in transfer agency, investor onboarding and FATCA/CRS.

The successful candidate will manage the investor lifecycle from onboarding and subscription through ongoing servicing, investor reporting and regulatory documentation.

This role is particularly suited to someone who enjoys interacting directly with investors and clients and would like to develop broader client relationship responsibilities over time.

Key Responsibilities

• Manage investor onboarding and subscription processes.
• Process subscriptions, redemptions, transfers, capital calls and distributions.
• Maintain investor and shareholder registers.
• Prepare investor statements, confirmations and related reporting.
• Review investor documentation and coordinate AML/KYC requirements.
• Perform ongoing investor due diligence and periodic reviews.
• Review FATCA/CRS self-certifications and investor tax documentation.
• Assess tax residency, entity classification, controlling persons and reportable account status.
• Support FATCA/CRS annual reporting and documentation remediation.
• Handle investor queries relating to subscriptions, redemptions, statements and regulatory documentation.
• Coordinate closely with fund accounting teams to reconcile investor movements, capital accounts and NAV-related records.
• Liaise with fund managers, compliance advisers, administrators, banks and other service providers.
• Maintain accurate investor records and appropriate operational controls.

Candidate Profile

• Typically 3-5 years of relevant experience in transfer agency, investor services, fund administration or a related role.
• Strong understanding of the full investor lifecycle.
• Hands‑on experience with subscriptions, redemptions, transfers, capital calls and distributions.
• Strong understanding of investor registers and investor reporting.
• Practical working knowledge of FATCA/CRS, including tax residency, Financial Institution/NFE classification, Active and Passive NFE, controlling persons, reportable accounts, self-certification and reporting processes.
• Experience with AML/KYC and investor onboarding processes.
• Able to understand the interaction between investor records, fund accounting and NAV processes.
• Strong attention to detail and comfort working with structured data and digital tools.
• Comfortable engaging directly with investors and clients and able to explain operational and regulatory matters clearly and professionally.
• Strong communication skills and an interest in developing broader client relationship responsibilities would be an advantage.
• Familiarity with automation, data analytics or AI‑enabled tools would be an advantage.