Senior / Assistant Manager, Polyclinic Operations & Transformation #HDC1

Recruit Express Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Shape Healthcare is seeking a candidate to support the Shape Healthcare Operations, Service Improvement & Transformation teams across the West region. You will work with clinic leadership and diverse healthcare teams to optimise daily operations, resources and service delivery.

The role focuses on planning, coordinating and monitoring operations, with emphasis on process improvement, digitalisation and cross-functional collaboration to enhance patient experience and operational effectiveness.

Qualifications

• Prior healthcare projects experience is essential.
• Experience in healthcare operations or project management is advantageous.
• Strong analytical, critical-thinking and problem-solving skills.

Responsibilities

• Support planning and monitoring of day-to-day clinic operations.
• Coordinate manpower allocation, rostering and patient flow.
• Oversee facilities, supplies, inventory and admin tasks.
• Collaborate with medical, nursing, allied health and admin teams.
• Support rollout of healthcare programmes to improve patient experience.
• Lead or contribute to process improvement and transformation projects.
• Develop proposals, workflows and implementation plans for operations.
• Review challenges, diagnose root causes and propose solutions.
• Partner with other polyclinics and HQ on manpower, digitalisation and policies.
• Assist operational planning for new facilities and expansions.
• Contribute to organisation-wide emergency preparedness and business continuity.
• Track progress and provide updates to management.

Skills

Project management

Stakeholder engagement

Coordination

Communication

Analytical thinking

Problem solving

Multitasking

Healthcare operations

Adaptability

Presentations

Education

Degree in any discipline

Job description

Shape Healthcare Operations, Service Improvement & Transformation

Join a multidisciplinary primary healthcare team supporting the effective delivery of services across the West. In this role, you will work alongside clinic leadership and various healthcare teams to strengthen daily operations, optimise resources and support projects that enhance patient experience and operational effectiveness.

What You’ll Be Responsible For

• Support the Polyclinic Management Team in planning, coordinating and monitoring day-to-day clinic operations.

• Coordinate manpower allocation, staff rostering, patient flow and operational resources to maintain efficient service delivery.

• Oversee administrative functions relating to facilities, supplies, inventory and other operational requirements.

• Work closely with medical, nursing, allied health, diagnostic and administrative teams to ensure seamless coordination of clinic services.

• Support the rollout of healthcare programmes and initiatives aimed at improving patient experience and service delivery.

• Lead or contribute to process improvement, service transformation and operational enhancement projects.

• Develop project proposals, process workflows and implementation plans to address operational needs and improve service efficiency.

• Review operational challenges, analyse root causes and collaborate with stakeholders to develop practical and sustainable solutions.

• Partner with other polyclinics and headquarters teams on initiatives involving manpower planning, staff development, digitalisation, policies and workflow enhancements.

• Support operational planning for new healthcare facilities, service expansion and related development projects when required.

• Contribute to organisation-wide initiatives, including emergency preparedness and business continuity activities.

• Track project progress, coordinate stakeholders and provide updates to management where required.

• Undertake other operational projects and responsibilities assigned by management.

What You’ll Bring

• Degree in any discipline.

• Prior experience in healthcare projects is essential.

• Experience in healthcare operations, project management, service improvement, transformation or a related field will be advantageous.

• Strong project management, coordination and stakeholder engagement capabilities.

• Excellent communication and presentation skills, with the ability to work effectively across different levels and functions.

• Strong analytical, critical-thinking and problem-solving skills.

• Able to manage multiple projects and competing priorities within a fast-paced healthcare environment.

• Adaptable, proactive and resilient, with a strong focus on service quality and continuous improvement.

• Comfortable working with multidisciplinary teams and engaging stakeholders across different functions.

Why Consider This Opportunity?

Take on a strategic and hands-on role within primary healthcare, supporting initiatives that can improve operational workflows, service delivery and the overall patient experience.

You’ll gain exposure to a broad range of healthcare initiatives spanningclinic operations, service transformation, digitalisation, manpower planning and organisation-wide projects, while working alongside multidisciplinary teams across the healthcare system.