Senior Assistant Director, IT Applications Support

Nanyang Technological University, Singapore (NTU Singapore); Singapore; On-site; SGD 140,000 - 210,000; Full time

Job summary

NTU Singapore is seeking a Senior Assistant Director, IT Applications Support to oversee the stability and performance of Finance-related applications. You will collaborate with Finance users, in-house teams and external vendors to deliver high-quality IT systems aligned with the University’s objectives.

The role leads AMS support for SAP, Ariba, and finance apps, ensures incident resolution within SLAs, drives integration, and champions AI-driven design and secure data integration across

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering or related discipline.
• 0

Responsibilities

• Oversee the incident management process and act as escalation point.
• "Conduct root cause analysis to resolve and prevent recurring issues."
• Lead a support team, managing schedules and performance.
• Communicate effectively with business users, management and other teams on status, issues and risks.
• Manage third-party vendors for support, oversee change requests and ensure contract compliance.
• Lead AMS support and end-to-end project execution for SAP, SAP Ariba and finance applications, including service management, requirements, design, integration, testing, deployment and post-go-live stabilization.
• Explore latest technologies to improve support processes; contribute to strategic planning.
• Lead Finance applications, with focus on AI solution design, secure system and data integration.
• Manage audit queries / requests and ensure supported systems adhere to audit and compliance requirements.

Skills

Incident management

Root cause analysis

Team leadership

Stakeholder communication

Vendor management

Finance applications

AI design

Integration architecture

APIs & REST

Low-code platforms

SaaS applications

SAP suite

Workday payroll

ITIL processes

ServiceNow

Jira

HTML/CSS/JS

Audit support

Education

Bachelor’s degree in Computer Science / Computer Engineering / Software Engineering

Tools

ServiceNow

Jira

Job description

We are seeking a highly motivated Senior Assistant Director, IT Applications Support to oversee the support of Finance related applications and integration. The ideal candidate will ensure the stability, reliability, and performance of these applications.

In this role, you will collaborate with diverse stakeholders, including business users from Finance Department, as well as in-house teams and external vendors. Your work will contribute to delivering high-quality IT systems and services that meet the University’s strategic objectives.

Responsibilities

• Oversee the entire incident management process, ensuring incidents are resolved within established SLA, acting as a key escalation point for critical issues.
• Conduct root cause analysis to resolve and prevent recurring application problems.
• Lead a support team, managing their schedules and performance.
• Communicate effectively with business users, management, and other technical teams on system status, issues, risks.
• Manage third-party vendors for support, oversee change requests, and ensure service quality and contract compliance.
• Lead AMS support and end-to-end project execution for SAP, SAP Ariba and finance application, covering service management, requirements, solution design, integration, testing, deployment, post-go-live stabilization, and transition to operations.
• Explore latest technologies to improve support processes; and contribute to strategic planning.
• Lead Finance applications, with particular focus on AI solution design, secure system and data integration, and end-to-end solutions that connect processes across both functions.
• Manage audit queries / requests and ensure supported systems adhere to audit and compliance requirements.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering or related discipline.
• At least 12 years of IT experience which consists of: 10 years of applications support with at least 5 years in a lead or supervisory role
• 5 years of internal/external audit support
• 3 years of project management experience
• Strong foundation of IT – this includes project management methodologies, system design, web application development, and IT security/audit controls.
• Experience working in an ITIL-based framework (Incident, Problem, Change Management) and systems such as ServiceNow, Jira.
• Proficient in web technologies (HTML, CSS, JavaScript, APIs, RESTful services), middleware, API integrations, and low-code development platforms (e.g. OutSystems).
• Proficient in troubleshooting complex technical & integration issues; and supporting enterprise-level SaaS based applications.
• Demonstrated experience leading Finance application solutions, including AI design, integration architecture, and end-to-end delivery across functional boundaries.
• Knowledge of enterprise platforms such as SAP, CPI, BTP, SAP Ariba, Bank interfaces, Payment Gateway.
• Experience with Workday and payroll systems would be an advantage.
• Effective communicator with diverse stakeholders, vendors, and colleagues, capable of explaining technical concepts in non-technical terms.
• Strong analytical and problem-solving abilities, customer-centric mindset with a focus on providing high-quality service.
• Strong interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU