Senior Application Support Engineer — Incident Resolution Pro

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Marina Bay Sands is seeking an experienced IT Application Support professional in Singapore to provide level 2 support, handle incidents, and contribute to small projects. You will diagnose issues, perform root cause analysis, test fixes, update documentation, and communicate with management, developers, end users, and leaders.

The role requires strong technical knowledge in the .NET stack and SQL, and willingness to work after hours.

Qualifications

• Bachelor's degree in CS/IS/SE or related discipline; ITIL certification/experience is advantageous.
• 5+ years of experience in application support, software development, or related technical role.
• Strong analytical, troubleshooting, and problem‑solving skills; ability to communicate clearly with stakeholders.

Responsibilities

• Provide level 2 application support, minor projects and request fulfilment.
• Front incoming incident tickets from end users to resolve application and software issues.
• Provide incident resolution management and root cause analysis to determine cause and resolve complex system issues.
• Communicate application problems and issues to stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Document all pertinent end user information, including name, department, contact information, and nature of problem or issue.
• Prioritize, schedule, and administer enhancements and defect resolutions.
• Record, track, and document the incident‑solving process through to final resolution.
• Post software updates, knowledge bases, and FAQs to support problem resolution.
• Perform preventative maintenance including installation of service packs, patches, hot fixes, etc.
• Facilitate assessment and remediation of server and cyber vulnerabilities identified by Cybersecurity.
• Identify and learn appropriate software applications used and supported by the organization.

Skills

Analytical thinking

Troubleshooting

Problem-solving

Communication skills

Multi-tasking

After-hours support

Education

Bachelor's degree in Computer Science or related

Tools

.NET technologies

JavaScript

HTML5

JSON

XML

SQL Server

IIS

Windows services

SSRS

SSIS

Azure DevOps

TFS

Job description

Marina Bay Sands is seeking an experienced IT Application Support professional in Singapore to provide level 2 support, handle incidents, and contribute to small projects. You will diagnose issues, perform root cause analysis, test fixes, update documentation, and communicate with management, developers, end users, and leaders.

The role requires strong technical knowledge in the .NET stack and SQL, and willingness to work after hours.