Senior Appeals Analyst - Enforcement & Public Inquiries

Republic Polytechnic; Singapore; Presencial; SGD 50.000 - 84.000; Jornada completa

Descripción de la vacante

The Land Transport Authority (LTA) in Singapore seeks a Principal / Senior / Executive, Appeals to review and respond to appeals related to road traffic offences. You will prepare analytical reports and handle public enquiries, moving to improve processes and efficiency within the team.

Applicants should have knowledge in any discipline, at least 2 years in enforcement or customer service, strong judgment and multi-tasking abilities, and excellent written and verbal communication skills.

Formación

• Knowledge in any discipline.
• At least 2 years of relevant experience in enforcement or customer service.
• Resourceful, self-motivated and ability to work independently and as a team.
• Able to exercise sound judgment with ability to multi-task in a dynamic environment.
• Good analytical, written and communication skills.
• Able to communicate well with the public and handle difficult customers.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsabilidades

• Review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and related acts.
• Prepare comprehensive reports of analysis and recommendations when required.
• Handle general enquiries from the public, motorists and other agencies.
• Assist in developmental projects to streamline work processes and enhance efficiency.

Conocimientos

Analytical skills

Communication skills

Independent worker

Teamwork

Multi-tasking

Herramientas

Microsoft Office

Descripción del empleo

The Land Transport Authority (LTA) in Singapore seeks a Principal / Senior / Executive, Appeals to review and respond to appeals related to road traffic offences. You will prepare analytical reports and handle public enquiries, moving to improve processes and efficiency within the team.

Applicants should have knowledge in any discipline, at least 2 years in enforcement or customer service, strong judgment and multi-tasking abilities, and excellent written and verbal communication skills.