[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS Land Transport Authority | Enforcement Fixed Terms Closing today

Republic Polytechnic; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

The Land Transport Authority (LTA) in Singapore seeks a Principal / Senior / Executive, Appeals to review and respond to appeals related to road traffic offences. You will prepare analytical reports and handle public enquiries, moving to improve processes and efficiency within the team.

Applicants should have knowledge in any discipline, at least 2 years in enforcement or customer service, strong judgment and multi-tasking abilities, and excellent written and verbal communication skills.

Qualifications

• Knowledge in any discipline.
• At least 2 years of relevant experience in enforcement or customer service.
• Resourceful, self-motivated and ability to work independently and as a team.
• Able to exercise sound judgment with ability to multi-task in a dynamic environment.
• Good analytical, written and communication skills.
• Able to communicate well with the public and handle difficult customers.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and related acts.
• Prepare comprehensive reports of analysis and recommendations when required.
• Handle general enquiries from the public, motorists and other agencies.
• Assist in developmental projects to streamline work processes and enhance efficiency.

Skills

Analytical skills

Communication skills

Independent worker

Teamwork

Multi-tasking

Tools

Microsoft Office

Job description

What the role is:

[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

What you will be working on:

You are responsible for reviewing and responding to appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA’s administration and their subsidiary legislation. Depending on the circumstances of each case, you may be required to prepare a comprehensive report of your analysis and recommendation. You will also need to handle general enquiries made by members of public, motorists and or other agencies. In addition, you will assist in developmental projects to streamline work processes and enhance operational efficiency of the team.

What we are looking for:

• Knowledge in any discipline
• Preferably at least 2 years of relevant experience ideally in enforcement functions or customer service
• Resourceful, self-motivated and ability to work independently and as a team
• Able to exercise sound judgment with ability to multi-task in a dynamic environment
• Good analytical, written and communication skills
• Able to communicate well with the public and handle difficult customers
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.