[LTA-TRO] ASSISTANT MANAGER / PRINCIPAL / SENIOR / EXECUTIVE, INVESTIGATIONS

Land Transport Authority (LTA); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Land Transport Authority (LTA) in Singapore seeks an experienced professional for Investigations, to conduct enforcement actions under the Road Traffic Act and related acts. You will interview witnesses, perform field checks, and prepare court papers, while coordinating with prosecutors and witnesses in court.

The role also involves handling public inquiries, documenting complaints, and contributing to process improvements within Investigations.

Qualifications

• Knowledge in any discipline as a baseline requirement.
• 2-3 years of relevant investigations and enforcement experience for Senior roles; 5-8 years for higher levels.
• Good communication, writing, presentation, interpersonal and analytical skills.
• Strategic thinking and strong writing ability.
• Meticulous, organized and able to multi-task in a fast-paced environment.
• Proficiency with Microsoft Outlook and MS Office tools.

Responsibilities

• Conduct investigations into violations of the Road Traffic Act, Active Mobility Act, EV Charging Act and related legislations.
• Interview individuals connected to cases to gather facts and information; carry out fieldwork and site visits.
• Coordinate with internal and external stakeholders to gather evidence and manage investigations flow.
• Prepare court charges, summonses, notices and investigation papers; arrange subpoenas as required and testify in court.
• Record complaints, handle enquiries and address appeals; participate in projects to improve processes.

Skills

Knowledge in any discipline

Investigations experience

Customer service experience

Communication skills

Analytical skills

Independent work

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Job description

[What the role is]

ASSISTANT MANAGER / PRINCIPAL / SENIOR / EXECUTIVE, INVESTATIONS

[What you will be working on]

To conduct investigations into violations of the Road Traffic Act (RTA), Active Mobility Act (AMA), Electric Vehicles Charging Act (EVCA) and their subsidiary legislations, ensuring prompt and fair actions are taken against such offenders.

The role involves conducting interviews with persons connected to cases to gather relevant facts and information, as well as carrying out fieldwork, site visits and system checks to secure evidence. You will coordinate and work with various internal and external stakeholders to gather evidence and ensure smooth flow of investigations process. Upon completion of investigative work and approval by Team Leaders (senior officers), you will prepare the necessary Court charges, summonses, Notices of Traffic Offence or Notices of Offence against offenders. You will also prepare investigation papers, arrange for the subpoenaing of witnesses as required by the prosecutor, and attend Court hearings to testify and present evidence during trials.

In addition, you will be responsible for recording complaints and reports lodged by walk-in members of the public (when required), handling general enquiries and addressing feedback and phone calls relating to appeals on investigation cases or other matters. You will also participate in project-based assignments to improve work processes within Investigations and support LTA’s wider mission. This includes assisting senior officers with project-related requirements gathering, data analysis, document drafting and review, system testing, report preparation and submissions, and presentations.

[What we are looking for]

• Knowledge in any discipline
• 2-3 years of relevant experience in investigations and enforcement functions for Principal/Senior Executive and at least 5-8 years for Assistant Manager. Some experience in customer service would be beneficial.
• Good communication, written, presentation, interpersonal and analytical skills
• Strategic thinker and skilled writer
• Meticulous and organized
• Ability to work independently and multi-task in a fast-paced environment
• Good knowledge of Microsoft Outlook, Microsoft Office, including Word, Excel and Power Point

As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.