Senior Business Analytics Expert Malaysia Business Analytics 11-October-2026

TDCX; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Comprehensive medical coverage

Career development

Job summary

TDCX in Singapore is seeking a data analytics professional to drive business insight through metrics, reporting, and KPI analyses within our call center programs. You will prepare daily, weekly, and monthly reports and develop dashboards to support decision making.

The role requires experience with data integration, Tableau and Power BI, and the ability to present complex data clearly. You will work with cross-functional teams to optimize staffing and performance, while maintaining accuracy and

Qualifications

• Advanced/higher/graduation diploma or Bachelor's Degree in any field
• 2 years of experience in a related role
• Strong knowledge of data visualization and reporting tools
• Experience in call center or CX reporting programs preferred
• Ability to work under pressure and manage multiple tasks
• Excellent written and verbal English communication

Responsibilities

• Provide business insight through metrics, reporting, and variance analyses
• Prepare daily, weekly, and monthly KPI reports and presentations
• Run market analyses to support business decisions
• Analyze staffing needs and report on productivity and profitability goals
• Review systems to identify improvements and optimize processes
• Create clear dashboards and data presentations for timely decision making

Skills

Data analysis

Reporting

Communication

Stakeholder management

Education

Bachelor's degree or higher

Tools

Tableau

Power BI

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide business insight through metrics, reporting, and variance analysiscoming from in-depth analysis.
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
• Perform market analysis in supporting business decision making.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes.
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts
• Proven experience in overseeing the design, development, and implementation of contact centre operation.
• Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time.
• Flexible and adaptable to various business models and projects.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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