Senior Analyst/AVP, Operations Planning - Outsourcing Management and Expatriate Support

The Japan Research Institute, Limited (Singapore Branch); Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

The Japan Research Institute, Limited (Singapore Branch) seeks a Senior Analyst/AVP to lead operations planning in outsourcing governance and expatriate support in Singapore. You will coordinate due diligence, monitor SLAs, and manage governance processes across stakeholders.

Ideal candidates have 4–7 years in banking operations or related admin roles, strong coordination and communication skills, proficiency in Microsoft Office, and a keen eye for detail to ensure compliance and efficiency in

Qualifications

• Strong coordination and stakeholder management skills.
• Good written and verbal communication abilities.
• Excellent time management and attention to detail.

Responsibilities

• Coordinate outsourcing governance activities, including due diligence, risk assessments, and periodic reviews.
• Monitor vendor performance and SLAs.
• Maintain outsourcing inventory, documentation, and management reports.
• Liaise with stakeholders, vendors, and control functions on outsourcing matters.
• Support audits, inspections, and regulatory requests related to outsourcing.
• Ensure smooth and accurate expatriate benefits operations.
• Deliver high-quality expatriate benefits services by managing housing, onboarding/offboarding, and reimbursements.

Skills

Coordination

Communication

Stakeholder management

Attention to detail

Time management

Multi-tasking

Microsoft Office

Education

Degree holder in any discipline

Tools

Microsoft Office

Job description

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Senior Analyst/AVP, Operations Planning - Outsourcing Management and Expatriate Support

Date: Sep 11, 2026

Location: Singapore

Job Responsibilities

• Coordinate outsourcing governance activities, including due diligence, risk assessments, and periodic reviews.
• Monitor vendor performance and service level agreements (SLAs).
• Maintain outsourcing inventory, documentation, and management reports.
• Liaise with stakeholders, vendors, and control functions on outsourcing matters.
• Support audits, inspections, and regulatory requests related to outsourcing.
• Improve operational efficiency and consistency in expatriate benefits administration
• Contribute to process improvements that enhance efficiency and consistency, reduce rework, and maintain compliance in daily operations while supporting overall service quality.
• Ensure smooth and accurate expatriate benefits operations
• Deliver high-quality and consistent expatriate benefits services by effectively managing housing, onboarding/offboarding processes, and reimbursement handling, while maintaining alignment with internal guidelines and enhancing overall service effectiveness

Requirements

• Degree holder in any discipline.
• Minimum 4-7 years of banking operations and administrative experience
• Candidates with lesser relevant experience may be considered for the senior analyst role
• Knowledge of outsourcing governance, risk management, or vendor management is preferred.
• Good coordination, communication, and stakeholder management skills.
• Good understanding of administrative processes with strong attention to detail and accuracy.
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines
• Proficient in Microsoft Office applications