Senior AML Middle Office – Client Engagement

UOB; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore invites a detail‑driven Client Engagement Officer to support AML reviews for the Affluent Client Group. You will coordinate client outreach, manage information requests, and ensure timely, compliant communication between Relationship Managers, clients, and internal stakeholders.

The role emphasizes accuracy, proactive follow‑up, and adherence to AML/KYC standards, with opportunities to improve templates and workflows while maintaining clear audit trails

Qualifications

• 2–4 years of experience in banking, AML/KYC, operations, or client servicing.
• Experience in AML reviews, customer outreach, or documentation handling is preferred.

Responsibilities

• Coordinate and execute client outreach for AML reviews (email, follow-ups, letters) using approved templates
• Ensure a professional and customer-sensitive tone
• Prepare, track, and validate RFIs (OGR, RBR, ODD), ensuring completeness before submission to AML
• Preparer and Monitor timelines, follow up on outstanding items, and meet SLA requirements
• Perform initial completeness checks on client-submitted documents
• Escalate delays, gaps, or risks in client responses or documentation
• Ensure alignment between business requirements and compliance expectations
• Ensure all communications and documents comply with AML/KYC policies and governance standards
• Maintain clear audit trails of all outreach and submissions
• Support audits by providing required records and evidence
• Use standard RFI templates and tracking tools (e.g., Excel trackers)
• Identify process gaps and support improvements to templates, playbooks, and workflows

Skills

Clear communication

AML/KYC knowledge

Attention to detail

Coordination

Stakeholder management

Tools

Excel

Outlook

Workflow tools

Job description

1011 United Overseas Bank Ltd in Singapore invites a detail‑driven Client Engagement Officer to support AML reviews for the Affluent Client Group. You will coordinate client outreach, manage information requests, and ensure timely, compliant communication between Relationship Managers, clients, and internal stakeholders.

The role emphasizes accuracy, proactive follow‑up, and adherence to AML/KYC standards, with opportunities to improve templates and workflows while maintaining clear audit trails