AML Client Engagement Specialist — Middle Office

UOB; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Be a Part of the UOB Family

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking an AML/KYC focused contact representative to address customer information gaps and review submissions for accuracy.

You will handle the appeals hotline, support administrative tasks in line with bank policies, and coordinate with internal teams to ensure timely case completion within SLAs.

Ideal candidates hold a Bachelor’s or Diploma with AML/KYC experience and are open to a 1-year contract.

Qualifications

• Bachelor Degree or Diploma with AML/KYC experience.
• Open to outbound / inbound calls.
• Open to 1 year contract.

Responsibilities

• Contact customers to resolve potential AML and tax information gaps.
• Review and validate the accuracy and reasonableness of submitted information.
• Handle the appeals hotline and provide timely, accurate resolutions.
• Support administrative and documentation tasks in compliance with bank policies.
• Coordinate with internal teams to ensure smooth case completion.
• Monitor case progress to meet SLAs and regulatory timelines.

Skills

Outbound/inbound calls

Education

Bachelor Degree or Diploma with AML/KYC experience

Job description

1011 United Overseas Bank Ltd in Singapore is seeking an AML/KYC focused contact representative to address customer information gaps and review submissions for accuracy.

You will handle the appeals hotline, support administrative tasks in line with bank policies, and coordinate with internal teams to ensure timely case completion within SLAs.

Ideal candidates hold a Bachelor’s or Diploma with AML/KYC experience and are open to a 1-year contract.