Senior Airport Customer Service Lead

JJ CONSULTING SERVICES; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

JJ CONSULTING SERVICES is hiring a Customer Service Officer for the Airport location in Singapore. You will oversee daily operations, lead the team, and ensure a high-quality passenger experience. The role requires a Diploma, strong English communication, and excellent interpersonal skills.

You must be able to multitask and work rotating shifts in a fast-paced environment. Collaboration with airlines and airport authorities is essential, along with adhering to safety and SOP standards.

Qualifications

• Diploma in any discipline.
• Good command of written and spoken English.
• Pleasant with a cheerful disposition and good interpersonal skills.
• Team player in a fast-paced environment.
• Independent and able to multi-task.
• Able to prioritise tasks and work rotating shifts.

Responsibilities

• Oversee and lead a team in managing daily operations to ensure a positive passenger experience.
• Guide, develop, motivate, and mentor staff, maintaining service standards.
• Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
• Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Skills

Multitasking

Team player

Interpersonal skills

English proficiency

Prioritisation

Shift work

Education

Diploma (any discipline)

Job description

JJ CONSULTING SERVICES is hiring a Customer Service Officer for the Airport location in Singapore. You will oversee daily operations, lead the team, and ensure a high-quality passenger experience. The role requires a Diploma, strong English communication, and excellent interpersonal skills.

You must be able to multitask and work rotating shifts in a fast-paced environment. Collaboration with airlines and airport authorities is essential, along with adhering to safety and SOP standards.