Senior Airport Operations & Service Lead

EMIRATES; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Emirates Singapore Airport Services is looking for an experienced Airport Operations leader to manage shift operations ensuring safety, efficiency and passenger service standards. You will monitor KPIs, coordinate with regulatory bodies, and lead the team through disruptions, driving continuous improvement and cost-effective service delivery.

The role requires 7+ years in airport operations, with managerial experience and a strong background in Passenger Services and related domains.

Qualifications

• Degree or Honours (12+3 or equivalent).
• 7+ years experience in Airport Operations, managerial level preferred.
• Experience in Passenger Services, Ground Operations and related processes.

Responsibilities

• Analyze monthly performance and prepare summaries for ASM review.
• Lead the airport team during incidents ensuring minimal disruption.
• Monitor SLA, OTPs, KPIs and cost efficiency across operations.
• Coordinate with DGCA, safety, security and immigration as needed.
• Develop and manage short/mid-term projects with project management methods.

Skills

Airport Operations

Personnel Management

Data Analysis

Budgeting

Passenger Services

Education

Bachelor's degree

Tools

DCS (Departure Control System)

Job description

Emirates Singapore Airport Services is looking for an experienced Airport Operations leader to manage shift operations ensuring safety, efficiency and passenger service standards. You will monitor KPIs, coordinate with regulatory bodies, and lead the team through disruptions, driving continuous improvement and cost-effective service delivery.

The role requires 7+ years in airport operations, with managerial experience and a strong background in Passenger Services and related domains.