Senior AIOps Transformation Program Manager

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

TOSS-EX PR PTE. LTD. is seeking an experienced Project Manager to lead the end-to-end delivery of AIOps and AI-driven infrastructure transformation across enterprise teams in Singapore.

You will oversee planning, governance, and delivery of AI-powered operational use cases to improve observability, incident reduction, and automation adoption. The role requires strong delivery management, stakeholder engagement, and extensive experience in infrastructure operations, ITSM, and cloud

Qualifications

• 10+ years of project or program management experience.
• Proven experience delivering Infrastructure Transformation, ITSM Transformation, or Cloud Transformation programs.
• Experience managing enterprise-scale technology projects involving multiple stakeholders and vendors.
• Experience in Infrastructure Operations, Application Support, Service Management, or Managed Services environments.
• Strong knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
• Familiarity with AI, automation, and digital transformation initiatives.

Responsibilities

• Lead end-to-end delivery of AIOps and AI transformation initiatives.
• Develop and manage project plans, schedules, budgets, resources, and milestones.
• Establish project governance frameworks and reporting mechanisms.
• Define project scope, objectives, deliverables, assumptions, and dependencies.
• Ensure alignment between business objectives and technology implementation activities.
• Drive successful adoption of AI-powered operational capabilities across support teams.
• Coordinate deployment of AI agents and Copilot-based operational assistants.
• Ensure use cases are prioritized based on business value and operational impact.
• Track realization of expected benefits and KPIs.
• Coordinate implementation activities across Azure AI Foundry, Microsoft Copilot, SolarWinds, Instana, ServiceNow, and Azure Cloud Services.

Skills

Project management

Stakeholder mgmt

Agile / Hybrid delivery

AI & automation awareness

Tools

Azure Monitor

ServiceNow

SolarWinds

Instana

Job description

TOSS-EX PR PTE. LTD. is seeking an experienced Project Manager to lead the end-to-end delivery of AIOps and AI-driven infrastructure transformation across enterprise teams in Singapore.

You will oversee planning, governance, and delivery of AI-powered operational use cases to improve observability, incident reduction, and automation adoption. The role requires strong delivery management, stakeholder engagement, and extensive experience in infrastructure operations, ITSM, and cloud