AIOps & AI-Powered Infra Operations Analyst

TOSS-EX PR PTE. LTD.

Singapore

On-site

SGD 90,000 - 150,000

Full time

4 days ago

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Job summary

TOSS-EX PR PTE. LTD.

is seeking an experienced Business Analyst specializing in AIOps and AI-powered infrastructure operations to lead identification and implementation of AI-driven improvements across enterprise infrastructure and application operations. You will work with Infrastructure Operations, ITSM, Cloud Engineering, and business stakeholders to leverage Azure AI Foundry, Microsoft Copilot, SolarWinds, Instana, and ServiceNow to boost reliability, automate tasks, and shorten incident

Qualifications

5–8 years of Business Analysis experience within Infrastructure Operations, IT Operations, Service Management, or Cloud Operations environments.
Experience working with enterprise ITSM processes and ITIL frameworks.
Experience in Managed Services or Infrastructure Operations environments.

Responsibilities

Identify opportunities to leverage Azure AI Foundry and Microsoft Copilot across Infrastructure and IT Operations.
Analyze operational pain points and define AI-driven solutions for incident, problem, event, and change management.
Conduct workshops with infrastructure, application, cloud, and service management teams to identify automation opportunities.
Develop and prioritize AI/AIOps use cases based on business value, operational impact, complexity, and ROI.
Create business cases and benefits realization plans for AI adoption initiatives.
Analyze current-state Infrastructure and Application Support processes.
Assess operational workflows across Incident Management, Event Management, Problem Management, Change Management, Service Request Management, Capacity Management, Availability Management, Knowledge Management.
Identify opportunities to improve operational efficiency through predictive analytics and automation.
Define future-state operating models incorporating AI-driven workflows.
Analyze monitoring and observability data from SolarWinds, Instana, Azure Monitor, ServiceNow Event Management.
Work with operations teams to improve alert quality and reduce alert noise.
Define requirements for Event Correlation, Alert Deduplication, Anomaly Detection, Predictive Incident Identification, Root Cause Analysis, Service Health Dashboards.
Support the integration of operational intelligence into AI-driven workflows.
Collaborate with ServiceNow teams to improve ITSM workflows leveraging AI and automation.
Define requirements for AI-assisted Incident Triage, Ticket Categorization, Knowledge Article Recommendations, Major Incident Management, Automated Assignment Routing, Service Request Automation.
Support ServiceNow workflow enhancements and process optimization initiatives.
Develop AI-assisted support models leveraging Microsoft Copilot capabilities.
Collaborate with AI engineering teams to define business requirements for AI agents and copilots.
Assist in designing AI-powered operational assistants for Incident Analysis, Operational Reporting, Root Cause Investigation, Knowledge Retrieval, Runbook Recommendations, Change Risk Assessment.
Define prompts, workflows, guardrails, and business rules for AI-powered solutions.
Measure and track AI adoption and business outcomes.
Gather, analyze, and document business requirements.
Develop BRD, Functional Specifications, User Stories, Process Maps, Acceptance Criteria.
Coordinate requirements across infrastructure, application, support, architecture, and business teams.
Support UAT planning and validation activities.
Define and monitor operational KPIs including MTTD, MTTR, Incident Reduction, Alert Reduction, Service Availability, Operational Efficiency, Automation Coverage, AI Adoption Metrics, Productivity Improvements, User Satisfaction Scores.
Prepare executive dashboards and transformation reports for leadership.