Project Manager AIops

Russell Tobin; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Russell Tobin seeks an experienced AI Transformation Program Manager to lead end-to-end delivery of AIOps initiatives and assure alignment between business goals and technology outcomes.

You will develop comprehensive plans, manage budgets and governance, and coordinate with stakeholders to drive adoption of AI-powered operational capabilities across the organization.

Qualifications

• 10+ years of project or program management experience.
• Enterprise-scale technology projects with multiple stakeholders.
• Experience with Agile, Waterfall and Hybrid delivery.
• Infrastructure Operations, Application Support, Service Management or Managed Services.

Responsibilities

• Lead end-to-end delivery of AI transformation initiatives.
• Develop project plans, schedules, budgets, resources and milestones.
• Establish governance frameworks and reporting mechanisms.
• Align business objectives with technology implementations.
• Coordinate AI agents and Copilot-based operational assistants.
• Drive change management and adoption across teams.
• Provide executive-level updates on risks, issues and benefits.

Skills

Project management

Program management

Stakeholder management

Leadership

Risk management

Budget management

Vendor management

Cross-functional coordination

Job description

• Lead end-to-end delivery of AIOps and AI transformation initiatives.
• Develop and manage project plans, schedules, budgets, resources, and milestones.
• Establish project governance frameworks and reporting mechanisms.
• Define project scope, objectives, deliverables, assumptions, and dependencies.
• Ensure alignment between business objectives and technology implementation activities.
• Drive successful adoption of AI-powered operational capabilities across support teams.

Stakeholder Management

• Manage relationships with customer leadership, IT Operations teams, Service Management teams, cloud teams, and implementation partners.
• Serve as the primary point of contact for project governance and delivery oversight.
• Facilitate steering committee meetings and executive reviews.
• Communicate project progress, risks, issues, and decisions to stakeholders.
• Ensure business and operational teams remain aligned throughout the transformation journey.

AIOps Transformation Management

• Drive implementation of AI-driven operational use cases including:
• Event Correlation
• Predictive Monitoring
• Automated Remediation
• Knowledge Management Automation
• AI-assisted Service Desk Operations
• Coordinate deployment of AI agents and Copilot-based operational assistants.
• Ensure use cases are prioritized based on business value and operational impact.
• Track realization of expected benefits and KPIs.
• Establish project governance structures and reporting frameworks.
• Identify delivery risks, dependencies, and mitigation strategies.
• Manage change requests, scope variations, and project escalations.
• Ensure compliance with organizational standards, security policies, and AI governance requirements.
• Maintain project documentation and audit readiness.

Change Management & Adoption

• Ensure operational teams are prepared for AI adoption.
• Coordinate training, communication, and awareness programs.
• Monitor adoption metrics and user feedback.
• Support transition into Business-as-Usual (BAU) operations.

Reporting & Executive Communication

• Prepare and present:
• Steering Committee Updates
• Risk and Issue Logs
• Financial Reports
• Benefits Realization Reports

Required Experience

• 10+ years of project or program management experience.
• Experience managing enterprise-scale technology projects involving multiple stakeholders and vendors.
• Experience in Infrastructure Operations, Application Support, Service Management, or Managed Services environments.
• Strong knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
• Familiarity with AI, automation, and digital transformation initiatives.

Technical Knowledge

• Infrastructure & Operations
• Monitoring & Observability
• ITSM Platforms
• AI & Automation

Required Skills

• Strong project and program management expertise.
• Strong communication and presentation capabilities.
• Risk and dependency management experience.
• Financial and budget management expertise.
• Vendor and contract management experience.
• Strong leadership and team coordination abilities.
• Ability to manage cross-functional and geographically distributed teams.