Senior AI Support Engineer (Hybrid, Singapore)

OpenAI; Singapore; Híbrido; SGD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance

Hybrid work model

Descripción de la vacante

OpenAI2s User Operations team is seeking an experienced professional to help solve complex technical challenges for customers. You will work directly with customers via support tickets and live calls, troubleshoot high-impact issues, and help shape world-class post-AGI support alongside cross-functional partners.

The role is based in Singapore with a hybrid model (3 days in office per week) and relocation assistance.

Formación

• 8+ years in user operations, engineering, or similar technical roles.
• Strong SaaS troubleshooting and complex problem solving.
• Experience scripting or automation (Python) and APIs.

Responsabilidades

• Troubleshoot and resolve complex technical issues for customers end-to-end.
• Become a trusted expert on OpenAI products and platform.
• Escalation point, partnering with Engineering to troubleshoot and prevent incidents.
• Leverage automation and AI capabilities to improve internal tooling.
• Translate learnings into scalable solutions with Product and GTM teams.
• Provide weekend/on-call coverage as needed.

Conocimientos

8+ years experience

SaaS troubleshooting

Python scripting

Enterprise communication

Cross-functional collaboration

AI tools familiarity

Educación

Bachelor’s degree in CS/Engineering

Herramientas

Codex

OpenAI API

ChatGPT

Descripción del empleo

OpenAI2s User Operations team is seeking an experienced professional to help solve complex technical challenges for customers. You will work directly with customers via support tickets and live calls, troubleshoot high-impact issues, and help shape world-class post-AGI support alongside cross-functional partners.

The role is based in Singapore with a hybrid model (3 days in office per week) and relocation assistance.