AI Support Engineer - Singapore (Weekend Shift)

Gomyneed Private Limited; Singapore; Remote; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Weekend shift

Job summary

OpenAI in Singapore is seeking an AI Support Engineer to support customers on weekends, troubleshoot API failures, and handle production incidents in a remote setting.

You will become a trusted expert, partnering with Product, Engineering, and Sales to resolve complex issues and drive automation that scales support workflows.

Qualifications

• 8+ years of experience in user operations or engineering roles.
• Experience with SaaS troubleshooting in high-growth environments.
• Familiarity with automation using Python for task automation.

Responsibilities

• Troubleshoot and resolve complex API failures and production incidents.
• Serve as escalation point with customers and engineering teams.
• Identify automation opportunities to scale support workflows.
• Collaborate across product and GTM teams to improve customer outcomes.

Skills

API troubleshooting

Python scripting

SaaS troubleshooting

Tools

OpenAI API

Job description

# AI Support Engineer - Singapore (Weekend Shift)OpenAI Remote (Singapore) Full-timeFull-timeRemoteAI & Machine Learning---## About this roleOpenAI is hiring an AI Support Engineer - Singapore (Weekend Shift) (Remote (Singapore)). This is a remote AI & machine learning role listed on the official OpenAI careers site.About the Role:OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and...Key Responsibilities:• Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing...• Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues• Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve,...• Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams• Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the...Requirements & Details:• Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs• Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating...• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts• Polished enterprise communication and are calm with high-stakes customers during live incident callsJob Type: Full-timeWork Mode: RemoteApply directly on the OpenAI careers page using the Apply button.Company: OpenAILocation: Remote (Singapore)Job Type: Full-timeCategory: AI & Machine LearningWork Mode: Remote