Senior Aftersales Leader – SG & MY

LIXIL; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

LIXIL is seeking a Leader, Aftersales SG & MY for the Singapore and Malaysia markets. The role directs after-sales strategy, service operations, spare parts management, and digital initiatives to strengthen brand loyalty and service excellence.

Leading teams across technical and customer service functions, you will optimize performance, drive transformation and ensure high customer satisfaction while maintaining standards across locations.

Qualifications

• Bachelor’s degree and 10-15 years of experience in after-sales service management or service operations leadership.
• Strong experience in managing service teams, spare parts inventory, and customer service operations.
• Experience driving operational efficiency and service performance improvements.

Responsibilities

• Develop and execute after-sales strategies aligned with company objectives.
• Oversee end-to-end after-sales service operations and monitor KPI performance.
• Forecast spare parts requirements and manage inventory to support warranty fulfilment.
• Monitor customer satisfaction and escalate/resolving issues to maintain high standards.

Skills

After-sales leadership

Service operations

Inventory management

Data analytics

Education

Bachelor’s degree in Engineering, Business Administration, or related discipline

Tools

Salesforce CRM

Job description

LIXIL is seeking a Leader, Aftersales SG & MY for the Singapore and Malaysia markets. The role directs after-sales strategy, service operations, spare parts management, and digital initiatives to strengthen brand loyalty and service excellence.

Leading teams across technical and customer service functions, you will optimize performance, drive transformation and ensure high customer satisfaction while maintaining standards across locations.