Senior/ Advisory Solution Consultant, Risk

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ServiceNow is seeking a driven Pre-Sales Specialist Solution Consultant focused on Integrated Risk Management (IRM) in Singapore. The IRM SC will serve as the subject-matter expert, guiding customers through the sales process with thought leadership and solution mapping.

Partnering with sales, solution consulting, and the ServiceNow ecosystem, you will weave AI-driven capabilities into conversations and drive POV engagements across risk, compliance, and audit domains.

Qualifications

• Demonstrated pre-sales excellence with outstanding communication and presentation skills.
• Experience building and delivering product demos and POV engagements mapped to risk frameworks.
• Ability to map regulatory requirements to platform capabilities (SOX, GDPR, ISO 31000, COSO, NIST RMF).

Responsibilities

• Design IRM solutions leveraging ServiceNow's capabilities to address complex customer challenges.
• Review risk architectures and map regulatory requirements to ServiceNow IRM.
• Respond to RFPs/RFIs related to ServiceNow IRM and automation.
• Configure solution environments to meet risk, compliance, and audit needs.
• Develop and contribute to IRM sales campaigns, including cross-sell into ITSM, SecOps, HR/ESG.

Skills

Pre-Sales

Solution Consulting

IRM

AI integration

Risk management

Regulatory mapping

Demos

Stakeholder communication

Tools

ServiceNow Platform

Now Assist

AI Agents

Job description

ServiceNow is seeking a driven Pre-Sales Specialist Solution Consultant focused on Integrated Risk Management (IRM). The IRM Solution Consultant will serve as the subject-matter expert, providing leadership and expertise to support customers throughout the sales engagement. You will partner with sales, solution consulting, and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with customers and prospects to discover and map business outcome-driven solutions.

The IRM SC will participate in customer acquisition and retention by leveraging ServiceNow's Integrated Risk Management suite-spanning Risk Management, Policy & Compliance, Audit Management, Vendor Risk Management (VRM), Business Continuity Management (BCM), and Operational Resilience-alongside the broader ServiceNow portfolio. This is a hands-on Specialist SC capable of going wide and deep on solution development and positioning, with a strong ability to weave AI-driven capabilities into customer conversations.

What you get to do in this role:

IRM Solution Design & Customer Engagement

Design innovative IRM solutions leveraging ServiceNow's Risk Management, Policy & Compliance, Audit Management, Vendor Risk Management, and Business Continuity Management capabilities to address complex customer challenges.

Review customer risk architectures, governance frameworks, and design process and system integrations to ServiceNow IRM - mapping regulatory requirements (SOX, GDPR, ISO 31000, COSO, NIST RMF) to platform capabilities.

Respond to customer questions, including RFPs/RFIs relating to ServiceNow IRM, compliance automation, and enterprise risk transformation.

Configure solution environments to address customer‑specific risk, compliance, and audit requirements, delivering compelling proof of value (POV) engagements.

Develop and contribute to sales campaigns focused on IRM, including cross‑sell and upsell motions into ITSM, SecOps, and HR/ESG risk domains.

AI Integration & Innovation

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving - including using AI‑powered tools, automating risk workflows, analysing AI‑driven insights, or exploring AI's potential impact on risk and compliance functions.

Identify and position opportunities to embed Now Assist and AI Agents within IRM workflows - including intelligent risk scoring, predictive compliance gap analysis, automated control recommendations, and AI‑assisted audit scoping.

Guide customers on AI governance frameworks and responsible AI adoption in risk and compliance environments, addressing transparency, auditability, and regulatory concerns related to AI‑driven decisions.

Stay current on ServiceNow's AI product roadmap (AI Agents, Agentic Workflows, Autonomous IT) and practically apply these capabilities to IRM use cases during customer engagements.

Awareness of AI‑enabled risk and compliance tools for third‑party risk monitoring, continuous controls testing, and automated evidence collection.

Enablement, Thought Leadership & Team Contribution

This role is pivotal in providing our growing customer base with lessons learned, strategies, and advice to enhance real‑world risk management and compliance operations.

Contribute to and maintain a dynamic showcase of IRM solutions created on the ServiceNow platform - including demo environments, sandbox configurations, and customer‑ready use‑case libraries.

Develop solutions and capabilities that enable other Solution Consultants and ServiceNow Partners to demonstrate the value of IRM across industry verticals (Financial Services, Healthcare, Public Sector, Manufacturing, etc.).

Collaborate with Product Management and Development teams to surface IRM product enhancement requests that reflect real customer needs and market trends.

Ability to work in a global team, sharing best practices and solutions with other SCs to enhance the quality and efficiency of the broader team.

Stay current on competitive analyses - understanding key differentiators between ServiceNow IRM and competing platforms (RSA Archer, MetricStream, AuditBoard, Workiva, LogicGate, etc.).

Support Marketing events - user conferences, trade shows, analyst demonstrations, roundtables, and webinars representing ServiceNow's IRM vision

To be successful in this role you have:

Pre-Sales & Solution Consulting Excellence

Demonstrated pre-sales excellence with outstanding communication and presentation skills - able to simplify complex risk, compliance, and governance concepts for both technical and business stakeholders, including CROs, Chief Compliance Officers, Internal Audit leadership, and IT teams.

Experience building and delivering compelling product demos, proof‑of‑value engagements, and technical presentations mapped to customer pain points and industry‑specific risk frameworks