Senior Account Management Lead

AMADEUS GDS SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid working model

Global learning opportunities

Inclusive culture

Job summary

Amadeus GDS Singapore PTE. LTD. is seeking a Senior Account Management Lead to drive airline partnerships across South East Asia. You will acquire new airline customers, upsell within the portfolio, and shape long-term growth while acting as a trusted advisor to customers and partners.

You will manage complex sales cycles, lead cross-functional initiatives, and ensure service excellence, with a hybrid work model and a focus on revenue attainment and customer advocacy.

Qualifications

• 12+ years of Sales and Account Management experience in aviation/airlines.
• Understands industry trends, regional nuances, and uses data to inform decisions.
• Autonomy, initiative, and ability to lead collaborative efforts.
• Strong relationship-building and client advocacy skills.
• Proficient with CRM tools and managing complex sales/service cycles.

Responsibilities

• Build and maintain trust-based relationships with airline clients and internal teams to demonstrate value of Amadeus.
• Identify and pursue new business opportunities through outreach, presentations, and contract negotiations.
• Manage existing accounts for satisfaction, alignment with agreements, and high-quality service delivery.
• Lead or support commercial and operational projects delivering measurable client value.
• Represent client perspectives internally and address client needs and priorities.
• Maintain accurate CRM records and ensure timely billing and collections.
• Review and approve proposals, RFP responses, and delivery plans with internal teams.
• Aim to meet target contract values and revenue objectives while turning customers into promoters.

Skills

Relationship building

Stakeholder management

Communication

Client advocacy

CRM proficiency

Tools

CRM systems

Job description

Job Title

Senior Account Management Lead

Summary of the Role

As an Senior Manager, Account Management , Airlines you will be responsible for acquiring new airline customers, upselling and cross selling in existing customers, developing a long term strategy or business growth and managing and expanding existing partnerships. The territory of focus is the South East Asia countries. You will be seen as a trusted advisor and key contact by customers and partners in the territory and will serve as a voice of the customer within Amadeus. In this regards your responsibility will be ensuring service excellence, identifying growth opportunities, and contributing to collaborative, cross-functional success across business lines, business functions and within the travel domain

In This Role You will/ Your Main Responsibilities

• Build and maintain strong, trust-based relationships with stakeholders across airline clients and internal teams in order to fully position the value of Amadeus to the travel industry

• Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations.

• Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery.

• Lead or support commercial and operational projects that deliver measurable value to clients.

• Represent client perspectives internally, ensuring their needs and priorities are addressed.

• Maintain accurate records in CRM systems and ensure timely, accurate billing and collections.

• Review and approve proposals, RFP responses, and delivery plans in collaboration with internal teams.

• The core objectives of this role are meeting target contract values, achieving revenue objectives through invoicing and collection, ensuring satisfied customers who can become internal/external promoters.

About the Ideal Candidate

• 12+ years of Sales and Account Management experience and has deep functional, operational and technical knowledge in aviation or airlines.

• Understands industry trends, business practices, geographical/cultural nuances and uses data to inform strategic decisions.

• Demonstrates autonomy, initiative, and the ability to lead collaborative efforts.

• Skilled in relationship-building, stakeholder management, communication, and client advocacy.

• Proficient in CRM tools and experienced in managing complex sales and service cycles.

• Motivated, goal-oriented, and committed to continuous learning and innovation.

What we can offer you

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.