Senior Account Management Lead

1076 Amadeus GDS Singapore Pte Ltd.; Singapore; Hybrid; SGD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid working model

Learning opportunities

Caring work environment

Diverse and inclusive culture

Global company

Job summary

Amadeus is seeking a Senior Account Management Lead in Singapore to drive new airline acquisitions, upsell within existing accounts and expand partnerships across South East Asia. You will act as a trusted advisor, shaping long-term strategy and ensuring service excellence while collaborating with global teams.

The role requires deep airline industry knowledge, autonomous execution, and strong CRM proficiency to manage complex sales cycles and deliver measurable value for clients.

Qualifications

• 12+ years of Sales and Account Management experience in aviation or airlines.
• Deep functional, operational and technical knowledge relevant to the travel industry.
• Strong relationship-building and client advocacy capabilities.
• Proficient in CRM systems and managing complex sales cycles.

Responsibilities

• Build and maintain trust-based relationships with airline clients and internal teams.
• Identify and pursue new business opportunities through outreach and proposals.
• Manage existing accounts to ensure satisfaction and high-quality service.
• Lead or support commercial and operational projects delivering client value.
• Represent client perspectives and ensure their needs are addressed.
• Maintain accurate CRM records and ensure timely billing and collections.
• Review and approve proposals, RFP responses, and delivery plans with internal teams.

Skills

Relationship-building

Stakeholder management

CRM tools

Sales & account management

Communication

Autonomy & initiative

Leadership

Data-informed decision making

Tools

CRM tools

Job description

Senior Account Management Lead

Summary of the Role As an Senior Manager, Account Management , Airlines you will be responsible for acquiring new airline customers, upselling and cross selling in existing customers, developing a long term strategy or business growth and managing and expanding existing partnerships. The territory of focus is the South East Asia countries. You will be seen as a trusted advisor and key contact by customers and partners in the territory and will serve as a voice of the customer within Amadeus. In this regards your responsibility will be ensuring service excellence, identifying growth opportunities, and contributing to collaborative, cross-functional success across business lines, business functions and within the travel domain

In This Role Your Main Responsibilities

• Build and maintain strong, trust-based relationships with stakeholders across airline clients and internal teams in order to fully position the value of Amadeus to the travel industry
• Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations
• Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery
• Lead or support commercial and operational projects that deliver measurable value to clients
• Represent client perspectives internally, ensuring their needs and priorities are addressed
• Maintain accurate records in CRM systems and ensure timely, accurate billing and collections
• Review and approve proposals, RFP responses, and delivery plans in collaboration with internal teams

About the Ideal Candidate

• 12+ years of Sales and Account Management experience and has deep functional, operational and technical knowledge in aviation or airlines.
• Understands industry trends, business practices, geographical/cultural nuances and uses data to inform strategic decisions.
• Demonstrates autonomy, initiative, and the ability to lead collaborative efforts.
• Skilled in relationship-building, stakeholder management, communication, and client advocacy.
• Proficient in CRM tools and experienced in managing complex sales and service cycles.
• Motivated, goal-oriented, and committed to continuous learning and innovation.

What we can offer you

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!