Security Systems IT Technician: CCTV & Access Control

INNOTEC SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

INNOTEC SOLUTIONS PTE. LTD. is seeking a technically competent IT Support Technician – Security & Surveillance Systems to provide on-site and remote support for CCTV, IP surveillance, access control and related security equipment at customer sites in Singapore.

The role requires hands-on troubleshooting and maintenance with IT, networking and security knowledge. Responsibilities include installing and configuring cameras, NVRs/DVRs, testing systems, resolving network issues, supporting servers

Qualifications

• Diploma or degree in IT, CS, CE, electronics, electrical engineering, security systems or related field.
• Relevant technical certificates or practical experience encouraged.
• 1–2 years in CCTV/security IT support preferred.
• Good knowledge of IP networking, TCP/IP, LAN and PoE.
• Familiarity with CCTV/NVR/DVR and video management systems.
• Basic server, NAS and storage troubleshooting.
• Willingness to travel to customer sites.
• Singapore Class 3 driving licence advantageous.

Responsibilities

• Provide onsite and remote technical support for CCTV and security surveillance systems.
• Install, configure, maintain and troubleshoot IP cameras, NVRs, DVRs and CCTV management software.
• Troubleshoot network-related issues involving IP addresses, LAN, PoE switches, routers and network connectivity.
• Configure and troubleshoot network-connected CCTV devices and security equipment.
• Perform system testing, diagnostics and preventive maintenance.
• Troubleshoot CCTV issues such as camera offline, intermittent recording, video loss, network disconnection and storage/HDD issues.
• Assist with installation and troubleshooting of Access Control Systems, card readers, door controllers and related software.
• Support security system servers, NAS, storage devices and backup systems.
• Perform firmware upgrades, software installation, system configuration and basic system recovery.
• Conduct onsite diagnosis and identify faulty equipment or cabling.
• Assist with CCTV camera replacement, recabling, PoE switch replacement and system upgrades.
• Prepare service reports and document technical findings and corrective actions.
• Liaise with customers to understand technical issues and provide appropriate solutions.
• Coordinate with suppliers and internal technical teams for hardware replacement and technical support.
• Participate in planned preventive maintenance and emergency service calls when required.
• Support the installation and commissioning of new security and surveillance systems.
• Able to standby at night or over weekends when required.
• Perform other technical duties as assigned by the supervisor or management.

Skills

Troubleshooting

Network fundamentals

IP networking

Customer service

Communication

Reading diagrams

Teamwork

Education

Diploma or Degree in IT, CS, CE, Electronics, Electrical Engineering, Security Systems or related field

Job description

INNOTEC SOLUTIONS PTE. LTD. is seeking a technically competent IT Support Technician – Security & Surveillance Systems to provide on-site and remote support for CCTV, IP surveillance, access control and related security equipment at customer sites in Singapore.

The role requires hands-on troubleshooting and maintenance with IT, networking and security knowledge. Responsibilities include installing and configuring cameras, NVRs/DVRs, testing systems, resolving network issues, supporting servers